Celebrating 20 years of making business communications better!

Topic: Esendex news

It’s a special year for the team at Esendex, as we’re celebrating 20 years of making business communications brilliant! Since 2001, when we were just a team of five with a mission to build a high-quality business SMS service for our customers, we’ve come a long way.

In 2006 we spread our wings overseas, opening our Barcelona office. Offices in France and Australia followed, and then Germany in 2012. As we have grown, so too has our customer base: we now serve over 45,000 companies worldwide in delivering the right messaging solutions for their business. 

Not just SMS

On our quest for a high-quality business SMS service, an early discovery was that first-class communication does not rely on a single channel, and use cases stretch way beyond marketing. In 2009, we launched Echo, an intuitive, robust, and user-friendly messaging service to send SMS online, followed by Voice Messaging in 2010. 

There has been a seismic shift in the way consumers interact with a business online over the past decade. 3G networks revolutionised the way people call, text, and use the internet on mobile devices. 4G connectivity was born soon after, which was 10x faster than its predecessor. 

A 2019 report showed that people spend more than four times longer on their mobile than in 2011. With mobile devices rapidly becoming the go-to device to access the internet, businesses needed to adapt to improve their mobile experience. That’s why in 2015, we launched Mobile Journeys

To ensure a positive experience beyond the first message, alongside Mobile Journeys, we launched Messaging Studio in 2018. Messaging Studio harnesses the power of images, videos, and call-to-action buttons in SMS, RCS, and Whatsapp, so you’re meeting your customers exactly where they want to be. As the number of messaging tools for smartphones continues to grow, the demand for instant messaging is rapidly increasing. 73% of UK internet users use mobile messaging (as of 2019, source: we are social/Hootsuite). 

A Strong track-record

There have been many reasons to celebrate over the 20 years Esendex has been in business. In our mission for greatness, we have been recognised by some of the biggest names in mobile communications and technology, including Vodafone, EE, Megabuyte, and the London Stock Exchange. 

Most importantly, as we have grown to a team of 260 people worldwide, we are proud to support our people. We were accredited as one of the UK’s best workplaces in 2015 by Great Place to Work, and as we carry on our mission to make business communications brilliant, we know this is only possible with the right people behind us.

Giving back

At Esendex, we are firm believers in giving back to our communities and supporting those in need. We have worked with Framework in Nottingham – UK, raising tens of thousands to support stable housing, health, and social inclusion for the most vulnerable. From cook-offs, quizzes, raffles, and auctions, our teams have worked tirelessly to help independent charities like Central Women’s Aid provide refuge for women and children fleeing from domestic violence. We don’t plan on slowing down any time soon.

It’s just the beginning.

If we have learned anything over the past 20 years, it is that the business communications landscape will never stand still. We have seen an unimaginable amount of change over the last decade, and the pace of innovation in technology is ever increasing. Through products, services, partnerships, and integrations driven by a team of the best minds in the industry, we will continue to deliver market-leading solutions to our customers.

Thanks to you.

Npower logo
Siemens logo
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Just Eat logo
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Without you, our valued customers, we would not be where we are today. We are incredibly grateful for the support and trust you have placed in us over the years. You are our number one priority and the reason we are still committed to our mission.

To speak to us about how our communication solutions could transform your communications strategy, please contact our experienced team on 0345 356 5758 or email sales@esendex.com.

Author Avatar
James Bosley

I'm James, Marketing Manager for the UK and Ireland at Esendex. I have experience in creating technical, informative, and educational content across a range of industries. I'm passionate about helping brands build better relationships with their customers through effective and engaging communication. I hope you find our blog helpful, and feedback is always welcome!