1 June 2025
Esendex research has revealed the true cost of missed NHS appointments. Based on FOI data from NHS trusts across the UK, the findings show how simple solutions like SMS reminders could help reduce the burden.
1 June 2025
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9 May 2025
From unresponsive customers and siloed data to outdated tech and inefficient processes, here are the top debt collection challenges and how to overcome them.
9 May 2025
4 April 2025
Not sure whether to run your next marketing campaign on SMS or WhatsApp? Read our guide comparing the two to help you decide.
4 April 2025
5 March 2025
WhatsApp Business Platform and Rich Communication Services (RCS) both offer richer, more interactive messaging than traditional SMS. They support multimedia content, branded business profiles and two-way
5 March 2025
28 February 2025
By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your
28 February 2025
27 February 2025
New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.
27 February 2025
26 February 2025
Conversational messaging is transforming how businesses connect with customers. Learn how you can use it to engage your audience, streamline communication, and drive better results.
26 February 2025
25 February 2025
WhatsApp is the most popular messaging app worldwide, thanks to its rich and interactive features like polls, reactions, GIFs, buttons, pictures and video. It’s become a must-have tool for marketers
25 February 2025
29 January 2025
WhatsApp marketing offers a powerful way to engage customers, boost loyalty, and provide instant support. Find out how you can use WhatsApp marketing to create stronger connections and drive ROI.
29 January 2025
