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Finance & DCAs
Every business sector has challenges to navigate, and the financial sector is no exception. Moreover, 30% of customer is the UK are willing to pay more to receive excellent customer service
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SMS Marketing
The summer sales can be a fantastic boost for your bottom line, if done right. And the key to doing it right? A red hot SMS marketing campaign. If you're in the retail industry, read on for some scorching
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SMS Marketing
Timing is everything and the success of an SMS campaign is often related to when it happens. The timing of your message will depend on factors such as your industry, customer habits, and goals.
You
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Finance & DCAs
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
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SME
National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here’s our top tips for future-proofing your SME with technology.
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Customer Service
For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
What
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Customer Service
Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads.
In
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Customer Service
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
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SMS Marketing
More and more customers across the globe are shopping mindfully and making intelligent purchasing decisions based on environmental considerations. Every business regardless of whether they sell green
