Finance & DCAs
10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
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Finance & DCAs
Finance & DCAs
17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
Finance & DCAs
6 January 2021
1/3 of home buyers will abandon their purchase if they miss the stamp duty holiday deadline. Learn how digital comms can help lenders manage applications more efficiently.
6 January 2021
Finance & DCAs
1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
Finance & DCAs
30 November 2020
When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.
30 November 2020
Customer Service
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
Finance & DCAs
14 July 2020
According to an ONS study, household debt in the UK has risen 11% to an average £9,400 in the last 2 years alone. This is believed to be due to an increase in credit card debt and personal loans.
While
14 July 2020
Finance & DCAs
25 June 2020
On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed to contact customers regarding unpaid bills. While this must be carried out with the utmost care
25 June 2020
Finance & DCAs
24 April 2020
As a country, we are living through unprecedented times, with uncertainty being felt in almost all areas of our lives from food shortages, to health concerns and job security. However, another area that
24 April 2020