Customer Service
10 June 2019
How Ofcom’s best package ruling creates opportunities to engage with customers
How businesses communicate during their customer's initial contact period is crucial to whether they… read more
10 June 2019
Tag Archive: Ofcom
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Customer Service
Call Centres
17 March 2016
Is it time to ditch the dialler?
It is estimated that a staggering 1.5 billion silent and 200 million abandoned calls are received from… read more
17 March 2016