Mary Henry

Mary has extensive experience in communication, PR and journalism - most recently across SaaS businesses. A keen researcher and storyteller, Mary is highly skilled in making complex concepts accessible, and in putting customers at the heart of her communication. She has supported all kinds of businesses to tell their brand, product and people stories - from global multinationals to start-ups across retail, travel/leisure, banking/finance, government and educational institutions.

Customer Service

18 October 2024

Improving customer service in healthcare

Discover how SMS and mobile messaging are transforming customer service in healthcare, creating more personalised, efficient, and accessible care experiences.

18 October 2024

Customer Service

11 October 2024

SMS for customer service: Best practices and message templates

Want a faster, more convenient way to support your customers? SMS customer service delivers real-time, personalised help right at their fingertips.

11 October 2024

Black Friday

8 October 2024

How to prepare for Black Friday: A summary

From Black Friday and Cyber Monday to Christmas, the peak shopping season is nearly upon us. Here are some tips on how to prepare for Black Friday.

Black Friday

8 October 2024

Black Friday

7 October 2024

Steal our Black Friday WhatsApp marketing templates

Black Friday is an exciting time of year for shoppers with many looking to grab the best deals and others planning their Christmas shopping well in advance. To get a share of consumer spend, you

7 October 2024

Black Friday

4 October 2024

Why WhatsApp marketing is the key to winning this Black Friday

Unlock the power of WhatsApp to skyrocket your Black Friday sales. Discover how to cut through the noise and deliver irresistible offers directly to your customers’ most personal inbox.

4 October 2024

Black Friday

3 October 2024

The importance of customer engagement in retail during peak season

Retail peak season is on the way. It’s important you’re engaging with customers, creating meaningful customer experiences they’ll remember.

Customer Engagement, Retail

3 October 2024

Recruitment

2 October 2024

Recruit smarter with SMS: Practical tips and text templates

We explore the benefits of using SMS for recruitment and share some engaging recruiting text message templates for you to get started with straight away.

2 October 2024

SMS

24 September 2024

Two-way SMS: What is it and how can your business use it?

Discover how businesses are using two-way SMS to improve customer engagement, boost satisfaction and drive growth.

24 September 2024

SMS

18 September 2024

SMS statistics we think you should know

Wondering if SMS is the right channel for your business? The numbers don’t lie – we explore the stats to show why it’s a must-have tool for businesses.

18 September 2024

Mary Henry

Topics