Customer Service
28 January 2026
New data by Esendex has revealed how industries stack up when it comes to customer service excellence – and where businesses are missing the mark in customer support.
28 January 2026
Topics
Customer Service
RCS
17 December 2025
The need for a new standard
Every modern enterprise faces a digital dilemma: while customers demand interactive, secure, and instantly responsive communication, legacy messaging channels often fall
17 December 2025
Finance & DCAs
17 November 2025
Text messaging is a fast, affordable way to improve debt collection. Discover the dos and don’ts to boost payments while supporting customer wellbeing.
17 November 2025
SMS
30 October 2025
The average Brit spends three hours and 21 minutes on their mobile each day, with usage high from the morning to the evening. SMS has become a non-negotiable marketing channel for brands looking to cut
30 October 2025
Business messaging
1 August 2025
Discover how to turn one-time buyers into loyal customers by improving your post-purchase experience with personalised, timely messaging.
1 August 2025
Customer Service
12 June 2025
Discover how conversational banking is reshaping customer experience in finance with faster replies, smarter automation and deeper connections through chat, messaging apps and AI.
12 June 2025
Hospitality
12 December 2024
Discover the benefits of introducing SMS and WhatsApp to run hospitality marketing campaigns and improve customer service and satisfaction.
12 December 2024
SMS
8 November 2024
Discover the regions in the UK where shoppers are most at risk of late deliveries this Black Friday and Christmas period.
8 November 2024
Healthcare
16 October 2024
Adding SMS to their multichannel marketing strategy seems natural for pharmacies that are interested in improving their patients’ relationships and customer satisfaction.
16 October 2024