The next generation of data capture…
Mobile Journeys are a quick, cost-effective and manageable way of obtaining data and insight your business needs when interacting with customers.
Integration options, intelligent messaging
Choose Mobile Journeys for their multi-channel opportunities. Our Mobile Journeys can operate independently or they can seamlessly integrate with other Esendex products – email, voice, SMS and more.
Anytime, anywhere data capture
Interact with your customers at a time and place, and in a way that suits them. Your journey can be integrated with all of the Esendex products and is available 24/7 meaning that you can be building up responses from anywhere in the world at any time of day.
Peace of mind with robust, secure systems
Esendex is PCI DSS and ISO 27001 accredited. We recognise this is extremely important to those who operate in highly regulated environments.
Track & report on your responses
Our managed system can be tailored to suit your requirements whether you want all touchpoints or just parts to be captured. Monitor the performance of your journey, identify drop out points and improvements responsively as data is captured.
Full support & straightforward pricing
Mobile journeys is a fully managed service, we can pass on the benefit of experience and the hundreds of hours we have spent developing. As a streamlined, cost effective alternative to binding processes, systems and infrastructure with a low initial setup cost and a manageable monthly fee, Mobile Journeys make feedback and data collection simple.
“We’re driven by our customers’ needs so we’re always looking for ways to enhance our services and pride ourselves on innovation.”
DIRECTOR OF PLANNING & SUPPLY CHAIN, OCADO
A transactional journey of information & data.
What if you could find out what your customers really think at the single push of a button or swipe of a screen?
Our Mobile Journeys encompass a complete journey to perform instant surveys, income and expenditure assessments or applications. From the point of capture through to processing, tracking and reporting, Mobile Journeys are cost-effective and their familiarity means a much higher success rate – increased conversions.
No need for paperwork with enriched SMS & media.
A secure and interactive enriched media solution, our Journeys don’t require the download or development of a mobile app and can be triggered simply, with a web link within an SMS or email. This means your survey, assessment or form can be received and engaged with pretty much instantly.
“62% of people think that apps have reached market saturation and that something new is needed.”
- Customer satisfaction surveys
- Market research
- Income & expenditure assessments
- Track & reporting on product launches
- Staff surveys
- Net Promoter Score
Killer data capture & feedback stats
Inviting users to respond to a survey by SMS rather than email achieved a 53% response rate.
80% of people would be likely to respond to an online survey.
The average person checks their phone 150 times a day.
Want to learn more about Mobile Forms?
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