Mobile web apps that drive successful customer outcomes
Texts and WhatsApp messages are fantastic at driving customers to take action – but if the next step is a poorly optimised website, your communication strategy will falter. That’s where Mobile Journeys come in.
Mobile Journeys are great for getting customers from A to B in the easiest way possible. Designed specifically for mobile, customers will be guided through any process ranging from marketing and payments, to data collection and appointment arranging. Completely customisable, Mobile Journeys remove the distractions of traditional websites, providing higher conversion rates.
Your mobile-first journey starts here
Increase conversions and automate processes with a simple to use tool for making and arranging payments. It’s fair to customers, and puts them back in control of their finances, as well as providing you with the outcomes you need. This solution even won the Queen’s Award for Enterprise: Innovation 2020.
Gain valuable insight into how your product or service is performing, collect customer details and requirements, complete contracts and applications, create checklists, and more. Esendex mobile forms can automatically pull customer data where required, and provide summaries of collected data through customisable reports.
Mobile Journeys are a great way for your business to deliver mobile focused marketing and promotions which will help you hit more targets and drive success. By using your existing customer data we’ll create visual, fully branded customer journeys which are personalised for each recipient and in turn increase the likelihood of your promotion converting.
Reduce your postage costs by sending digital letters/documents to your customer’s mobile devices. The secure document download tool for Mobile Journeys reduces costs and speeds up communications, while providing the ability for an end user to download a PDF document securely, from within a mobile web app which doesn’t require installation.
Create a transactional journey that mirrors your existing process with secure and robust mobile payments. Instead of relying on traditional channels like post and manual calls from agents, Mobile Payments targets customers’ mobile devices, and delivers a personalised, fully branded payment environment.
Online Web Payments
Give customers the power to pay online with our secure, PCI compliant 24/7 payment portal designed to reduce waiting times. By giving your customers a chance to self-serve it gives them more options so they can pay in a way that suits them. It also cuts out the middleman, giving your staff the opportunity to work on more productive tasks.
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46% of consumers now actively prefer using their mobile devices for the entirety of a purchase process (Adweek).
38% of customers who received a text message as part of an Esendex mobile collections strategy went on to make a payment via the web app.
What can Mobile Journeys be used for?
Here are some of the ways you can convert more of your customer’s journeys.
What are the features of Mobile Journeys?
Below we have detailed the features of Mobile Journeys which help you convert more customers.
PCI compliant payments
We’ll process, store and transmit credit card information securely.
Use your corporate branding
Use your colours, logos, fonts and imagery to maintain corporate identity.
Barcode / QR code support
Provide discount codes and vouchers which can be scanned at the checkout.
Video / support
Integrate video content to improve engagement on your promotions and marketing.
Secure file upload
Enable photos and other digital files to be uploaded by customers to a secure location.
Google Maps integration
Allow your customers to locate points of interest (such as your brick and mortar stores) by integrating maps.
Link to your in-house booking system to an appointment scheduler within a mobile journey.
Employ a multichannel strategy
Combine with other Esendex channels for a comprehensive communication strategy.
Still sending paper letters to your customers?
A third of consumers feel that sending letters is now unnecessary (source). It’s certainly more expensive and slower than its more modern, digital counterparts. The secure document download tool for Mobile Journeys reduces costs and speeds up communications, while providing the ability for an end user to download a PDF document securely, from within a mobile web app which doesn’t require installation.
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