The cost of frustrated customers has always been high…

Customer service expectations are at an all-time high and providing a great customer experience 24/7 is a challenge, but the cost of not getting it right can mean your brand and business suffers.
Image of e-book with title 'The cost of frustrated customers has always been high...'

About the research

In our recent survey, we asked 5,000 consumers from Australia, Belgium, France, Germany, Italy, The Netherlands, Spain, the UK and the USA, about how and why they contact businesses and what good – and bad – customer service looks like.

 Our global research highlights:

  • Common customer service pitfalls
  • The 5 things we value when we reach out to a business  
  • How to exceed expectations by focusing on friction-free interaction
  • How care agents, customers – and your overheads – can be supported by smart automation.

If you want to provide great customer service while reducing inbound call volumes and managing staff resources, download your copy to discover more.

Access the Research

“At Esendex, we support customers to deliver an omnichannel communication strategy which includes channels such as the WhatsApp Business Platform, SMS, RCS and many more.”

Learn more about how our platform can help you create an omnichannel comms strategy.