Automated Text Messages
Connect at scale through automated SMS alerts, replies, timely reminders, and targeted campaigns.
Send one-off texts or build powerful automated messaging flows with our reliable SMS platform and API, built for both speed and scale.
Save time and stay connected with your audience
Automated SMS is an effective way to communicate with your customers. Fast, reliable, and drives measurable impact across support, sales, and day-to-day operations.
Automate segmentation
Improve audience targeting and save hours with automated segmentation. Segment contacts by behaviour and engagement signals, without the need for manual lists.
Connect your internal data
Trigger personalised messages using live data from your CRM, ERP or booking system. Send the right message at the right time using the data you already have.
Flexible set up
Integrate through our API for a fully automated setup, or work with our professional services team who can help you to set up custom messaging workflows.
Start your free trial
Discover the full power of our SMS automation platform with 25 free messages over 7 days, no credit card required.
How our customers are using SMS Automations
Customer Service
Improve your customer experience with instant, helpful communication.
Use automated SMS to confirm appointments, provide order updates, answer FAQs, or gather post-service feedback. All integrated with your internal systems to trigger the right messages at the right time.
Automated text responses reduce wait times, lower support volume, and keep your customers informed 24/7.
Marketing & Sales
Send targeted campaigns, flash sales, event invites, and personalised product recommendations directly to your customers’ phones.
Automatically segment your audience using behaviour and engagement data for precise targeting.
Connect your internal systems to automate follow-ups, lead nurturing, and abandoned cart reminders to boost conversions and grow your revenue.
Operations & Notifications
Keep your team and customers in sync with real-time updates. Send automated reminders for appointments, deliveries, shift changes or internal announcements using live data from your operational systems.
Whether it’s a staffing alert, weather delay, or inventory notification, messages can be triggered automatically, ensuring the right message reaches the right person.
“We’ve seen a big uptick in our numbers, but more importantly, we’re also providing better services and tools to our customers.”
Gareth Hall – Senior Collections Manager, Debt Managers
Ways to send automated text messages
Auto responders
Automatically reply to incoming messages with personalised responses. Whether it’s a welcome message, out-of-hours reply, or FAQ, auto responders keep your customers informed without manual input.
Recurring text messages
Schedule text messages to send on a regular basis, from hourly to monthly and beyond. Perfect for appointment reminders, routine updates, or ongoing promotional campaigns.
Scheduled text messages
Plan and send one-off messages exactly when they matter most. Whether it’s a campaign launch, event reminder, or time-sensitive update, scheduling texts lets you keep on top of time-sensitive activity.
Keyword responses
Let customers text a keyword (like “SALE” or “INFO”) to receive an instant, automated reply. Great for promotions, sign-ups, or opt-ins with zero manual handling.
SMS drip messages
Create a sequence of automated messages sent over time based on triggers or customer actions. Drip campaigns are perfect for onboarding, nurturing leads, or guiding users through a process.
Behaviour-based triggers
Automate follow-up messages based on past customer actions, such as missed appointments, completed purchases, or inactive users.
Esendex, your reliable business messaging partner
Trusted by thousands of businesses, Esendex delivers the scale, experience, and support needed to power reliable SMS communication at every stage of the customer journey.
20+ years experience
We’ve been helping businesses send text messages to customers for over two decades. Our team brings in-depth knowledge and technical expertise to every solution we deliver.
46,000+ customers
Organisations of all types and sizes trust Esendex to power their communications. From fast-moving retailers to highly regulated sectors, we support a wide range of messaging needs.
5B+ messages per year
Our platform is built for high performance at scale. Every year, we deliver billions of SMS messages with the speed, security and reliability our customers rely on.
Security and compliance
We’re ISO 27001 certified and fully GDPR compliant. From data protection to message delivery, security is at the core of everything we do.
Global reach
Send messages worldwide with confidence. Our direct carrier connections and in-country knowledge ensure reliable delivery across borders.
Flexible integration
Use our intuitive web platform or connect via API. Whether you’re sending one-off messages or building complex automations, we give you the flexibility to work your way.
Start your free trial
Discover the full power of our SMS messaging platform with 25 free messages over 7 days, no credit card required.
Automated messaging solutions for your sector
From customer updates to appointment reminders, our powerful automated messaging is helping businesses across sectors communicate more effectively. See how it’s making an impact in businesses like yours:
Boost sales and customer engagement with automated text messages. Send targeted and timely promotions, order updates and loyalty rewards straight to customers’ phones.
With high open rates, SMS helps turn interest into action quickly.
Reach customers instantly with automated SMS for payment reminders, fraud alerts, security updates and more.
Improve communication, reduce operational costs and enhance the customer experience.
Set up automated SMS workflows to improve patient communication without putting strain on your staff.
Automatic reminders, updates and follow-up messages can reduce missed appointments, save admin time and support better outcomes.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.