What is the Email to SMS Gateway?
Email to SMS is a great way for you to start sending SMS to your audiences using the same Email system you already use everyday. Any Email client can be used, including Gmail and Microsoft Outlook so there's zero training required.
All you have to do is add a mobile number to the start of the designated email address (E.g. firstname.lastname@example.org), add the message to the body of the email, and hit send - it's that simple!
Getting setup with Email to SMS is just as easy. Just contact our team to set up your account and the intuative platform will guide you through the rest.
What are the benefits of the Esendex Email to SMS Gateway?
or training required
Simply add email addresses in your account, and your team can send SMS via email in a matter of minutes!
your email inbox
Both emails and SMS can be received into and sent from existing email accounts
Direct connections to all major networks. Messages will be sent to recipients using the best route possible
ISO27001 certification gives our customers the peace of mind that their data is handled in the securest way
Simple to understand reports make it easy to gauge campaign success, and make changes where required
64% of customers prefer business interactions via SMS, compared to channels like voice calls and post.
Sending 1000 communications via post would cost £500. Doing the same via SMS would cost £38
In the UK an incredible 95% of SMS sent by business are read by customers
What can Email to SMS be used for?
SMS is a great way to reduce the amount of missed appointments for businesses and service providers alike. Whether it be a reminder for a healthcare appointment, a restaurant booking notification, a visit to the opticians or even a car service reminder, SMS is proven to reduce the amount of arrangements that are missed, sometimes by as much as 50%. (Health Services Research).
In addition – SMS will help to substantially reduce your communication costs, when compared to traditional channels like direct mail.
Only 1 in 3 businesses are properly prepared for a disaster should one hit them, (Source). SMS is a great way to make sure that should the worst happen, important communications can be delivered in a fast, dependable, and effective way to customers.
Whether it be staff safety checks, system failure notifications, or messaging to assign ownership of tasks SMS provides a simple way to minimise disruption in a straightforward way.
As well as sending messages to your customers, SMS can be used to effectively communicate with your staff too. Planned shifts, overtime availability, emergency alerts and any other general announcements can be made via a humble text message.
SMS boasts a 95% open rate, which represents a distinct advantage over channels like emails and manual calling where messages are all too easily missed. This means your staff get the message sooner and you’ll be saving resource cost in the process.
By sending regular SMS updates about the status of their order, you’ll be making sure your customers keep smiling. Order confirmations, delivery notifications and progress reports can all be delivered in a fast and convenient way.
This works to not only keep your customers happy, but it also helps to save you cost by ensuring that your customers are home when delivery is attempted, and in turn avoid expensive repeat attempts.
SMS marketing is seeing a big increase and is in fact the fastest growing channel in the UK for sending promotions and offers to customers. In fact, a massive 92% of businesses plan to be using the channel for marketing by the end of 2018. Why is this? Well it’s simply cheaper and more engaging to use when compared to traditional channels like direct mail.
SMS also has the benefit of being able to send more personalised communications at a time which can be scheduled ahead of time. SMS can even be used to send links to richer mobile communications like Mobile Journeys and SMS Landing Pages.
What are the features of the Esendex Email to SMS Gateway
any email service
The Esendex Email to SMS Gateway is extremely flexible and can be used with any email client.
Send messages to multiple contacts by comma separating, exactly as you would if you were sending an email.
through your inbox
Build conversations in the same way as your would with email, by receiving SMS straight to your inbox.
Easily remove signatures and disclaimers from your email if you choose not to include this in your message.
server alerting software
Receive SMS from any system that can send an email to receive critical status updates and more.
Quickly set up an 11 character address to let your recipients know who the message is from.
Receive replies through a Virtual Mobile Number, SMS Short Code or directly into your email inbox.
in a few clicks
Simply log in to your account, type in the users email address and then they can start sending SMS straight away.
Here are some of the best ways our customers are currently using Esendex SMS
Esendex have a proven track record in helping utility providers of all sizes in a range of applications. Collecting meter readings, automating customer service interactions, sending engineer appointment confirmations and more.
Here’s how we worked together with npower to create a mobile optimised communication strategy to boost overdue collection rates.
Compared to a 22% open rate for email, SMS boasts 95% (Source), representing a much better way of getting messages to customers. Whether you’re sending delivery confirmations, or a new special offer, SMS is an affordable way to make sure your customers are better informed and ultimately happier.
Here’s how one such retailer – Ocado - took things one step further by using SMS connect with their staff, as well as their customers.
Local governments are under pressure to save costs at every opportunity. Reducing admin is one of the main areas where this can be done, and finding more effective ways to speak with residents is key. More engaging, and cost-effective means to send council tax reminders, send emergency alerts, and even communicate with staff have to be identified.
Brighton and Hove City Council partnered with Esendex to send automated SMS and reduce their cost to collect council tax payments. Here’s how:
Reducing the amount of missed healthcare appointments is going to play a massive part in reducing costs in the healthcare sector. £1bn per year is lost per year in the NHS alone for appointment no-shows - but the right message, delivered through the right channel, can have an enormous impact.
Esendex partnered with Clanwilliam to provide an appointment reminder, test delivery service through SMS. Here’s how it worked:
While most financial institutions are moving away from traditional direct mail in favour of email, many are still not seeing the process conversions that they need. SMS may be the ideal alternative here, with a 95% open rate and applications including payment reminders, loan applications, account updates and promotional messaging.
Here’s how Plane Saver Credit Union adopted SMS for a range of different applications to have better customer interactions.