Digital Letters
Share important documents digitally and more securely.
Digital Letters save time and cut costs by replacing postal mail with instant, secure, trackable digital delivery.
Trusted by 46,000 customers to deliver world class mobile messaging services
What is a Digital Letter?
Our unified multichannel platform allows businesses to securely send letters directly to mobile devices at a significantly lower cost.
Replace expensive postal mail and use Digital Letters to instantly1 and securely deliver customer letters (e.g., policy updates) speeding up critical actions.
Accessed via a link embedded within a message, customers will be taken to a web page where they’ll be asked to verify their ID before securely downloading the document straight to their device.
100% auditable and supports ESG targets
Delivery is instant1, messages are secure, and the customer journey is fully auditable.
Digital Letters will save you time, money and improve your carbon footprint by eliminating postage and paper requirements.
Benefit from NO set up costs, simple monthly fees and comprehensive support, all while enhancing your customers digital experience.
UK-Based | ISO 27001 Certified | 99.5% Up-time SLA | FCA/GDPR Compliant
Start saving today. Switch to Digital Letters.
Try our ROI calculator. Instantly see the potential cost-savings² of replacing physical mail with secure mobile communications.
Cost Inputs & Scale
Savings shown exclude all recurring Esendex platform fees.
Mail Provider
Benchmark
Net Annual Savings*
Up to £0
Net Monthly Savings: £0
Custom Cost
Benchmark
Net Annual Savings
Up to £0
Net Monthly Savings: £0
Costs Avoided (Mail Provider Benchmark) Total cost avoidance based on Tiered Letter Price
£0
Costs Avoided (Custom Benchmark) Total cost avoidance based on Custom Cost Per Letter
£0
Digital Volume Total converted digital volume (annual count)
0
Digital Investment Total annual digital message cost
£0
Discuss your results
Get in touch with our Digital Solutions team and realise the potential of digitising your letters.
Added value & strategic benefits
ESG & Sustainability Goals
Directly reduce paper consumption and logistics-related carbon footprint. This quantifiable step helps meet corporate ESG targets and demonstrates environmental leadership.
Regulatory Compliance & Audit Trail
Support adherence to Consumer Duty and GDPR. Secure digital channels provide robust audit trails, documentation storage, and end-user verification.
Mitigate UK Postal Risk
Avoid rising costs, delays, and unreliability of the traditional postal market (falling volumes, missed delivery targets). Digital delivery guarantees immediate1 distribution.
Verified Trust & Fraud Prevention
Use verified sender IDs (e.g., in WhatsApp or RCS) to instantly build customer trust, eliminate confusion, and protect against phishing and fraud.
Instant Delivery & Customer Action
Achieve near-instant1 delivery (seconds vs. days). This speed is vital for sending things like policy renewal letters to customers more quickly and encourages faster customer responses, boosting conversion rates.
Streamlined Operational Workflows
Digital automation eliminates costly manual processes like printing, folding, and mailing, freeing up staff time and driving overall operational efficiency across departments.
Transform cost and compliance into digital savings.
Partner with the UK Financial sector messaging expert that guarantees efficiency, reduces operational expenditure, and delivers measurable ROI for your digital transformation. Discover the full power of our mobile messaging platform.
The features of digital letters
Fully automated
Triggers can be set up which will automatically prompt your digital letters to be sent.
A branded experience
Create fully branded experiences to mirror your corporate identity.
Message security
https protocols ensure a secure connection between the end user throughout the document download process.
Identity verification
Add an extra layer of security to your digital letters by asking customers a qualifying security question.
Access to engagement metrics
Track message status, from when texts have been delivered to their open rate.
Compatible with most digital channels
Send links to digital letters via SMS, email, WhatsApp Business Platform and more.
Message template library
Browse various message templates for inspiration and set up multiple types of letters for different communications.
Maximise your usage
Enhance the customer experience by adding options for making a payment, confirming an appointment etc.
Digital letters for your industry
Here are just some of the industries that can benefit from digital letters.
Utility providers
Did you know that customers are willing to pay 13% more for greener energy? This makes digital letters an excellent addition to a utility provider’s communication strategy. Not only is it a paperless, more eco-conscious way to communicate, but you’ll also benefit from the 98% open rate.
Ways digital letters can be used include:
- Pricing change alerts
- Contract documents
- Bills and invoices
- Service interruption notifications
Financial services
The average response rate for direct mail in financial services is 9% while it can be as high as 45% for SMS. A digital letter allows you to take advantage of the latter’s high response rate. Plus, you can reduce both costs and your carbon emissions as a result of a paperless communication strategy.
Ways digital letters can be used include:
- Income and expenditure confirmations
- Payment reminders
- Confirmations for arrangements and promises to pay
Disclaimer*
- We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds.
- The figures provided are for illustrative purposes only to demonstrate potential cost efficiencies. Prices are based on the average cost of products sent using 2nd class mail and are correct as of 13/10/25. Actual costs & savings will depend on specific volumes, communication mix and product choice. The figures provided exclude all recurring platform/license fees (e.g., monthly subscription fees) and costs associated with digital letter downloads by the recipient.