For critical communication advice and guidance see our Business Continuity Hub
Send and receive SMS online
Integrate SMS into apps & software
Build a web page specifically for viewing on a mobile phone
Send & receive SMS by email
Receive instant feedback from customers
Have real-time SMS conversations
Integrate SMS with third party software
Red's Driving School have a solid SMS strategy, using SMS to communicate bookings with instructors and sending texts to pupils about refunds and cancellations.
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Esendex's fully customisable IVR system gives your customers the power to direct conversations in the way they want
Call your customers back at a time that suits them using SMS-triggered Voice callbacks.
Use pre-recorded Voice messages to engage your customers and get your message heard.
It is essential that good contact centres are able to handle large simultaneous call volumes and be responsive to customer's needs.
Increase conversions and automate processes with a simple to use tool for making and arranging payments.
Design your own mobile experience for users to process payments, gather data or promote your business.
Reduce your postage costs by sending digital letters/documents to your customer’s mobile devices.
Create a transactional journey that mirrors your existing process with secure & robust mobile payments.
Capture data & gain valuable insight about your customers and business through a dedicated, interactive, Mobile Journey.
Create smart and responsive web pages that can be sent by SMS for marketing & promotions.
Give customers the power to pay online with our secure, PCI compliant 24/7 payment portal designed to reduce waiting times.
Cash4Unow have seen an improvement in the collection rate as well as their engagement with their customer base, receiving a staggering open rate of their Mobile Collection journey of 64%
Add a transactional email automation to your communication strategy for a fully managed service that can be integrated with your other Esendex channels.
Use email as part of a wider communications strategy with Esendex products.
Our friendly team will be happy to talk to you about Esendex products & services
Rich Communication Services is designed to improve the functionality offered by SMS. RCS aims to create richer, more interactive conversations between a brand and its customers.
Build a web page specifically for viewing on a mobile phone, include images, offer codes and call-to-action buttons & drive customer engagement.
Engage with a network of 1.6 billion users by using the WhatsApp Business Solution to connect with your customers.
Esendex has joined Google’s Early Access Program for RCS Business Messaging – but what’s that, and how does it affect you?
This exciting new programme offers you the opportunity to be one of the first businesses to RCS message your customer base, without any additional charges.
Combine Esendex's Voice, SMS, Email, Mobile & Web solutions to help your business increase its chances of reaching customers and surpassing its goals. We'll help automate the shift from one communication channel to another and record your customer's preferences to make it easy for your business to enjoy an increasing rate of success.
Our team will help you design, develop and implement your custom communication workflow.
Full customisation of Esendex products and services to meet your business needs.
"Not only does Esendex have a deep understanding of the Collections sector, its team is very flexible and willing to work closely with us to create a solution that meets our specific needs."
Read how Esendex’s multichannel collection solution for Cash4UNow, reduced the cost of debt recovery to just 1.3% of the total debt recovered.
Find out how credit union, Plane Saver, used Esendex's SMS to instantly engage with their members by welcoming new customers, providing updates and promoting additional services to their customers.
Whatever industry your business operates in we have the perfect communication solution for you.
How well do you communicate? Check out our posts for insight, intelligence, examples and inspiration for making business communication better.
Everything you need to know about SMS Marketing and GDPR. Take a look at our guide to help you stay compliant here.
Boosting collection rates with multichannel workflows
Reducing the cost of collecting council tax with automated SMS
A bespoke SMS management solution for this major healthcare provider
SMS landing pages boosted sales on Black Friday
SMS drives effective customer and staff communications
SMS Surveys have boosted customer service feedback response rates
Gaining more customer feedback for better business decisions
How SMS is being to contact candidates and keep records fresh
Esendex are experts in working with different types of customers to help improve how they interact with their customers. Read more of our case studies to find out how.
Optimise your businesses debt recovery process, with a multichannel solution that also increased Vaillant’s customer engagement by 38%.
Discover how setting up an automated collection solution, could enable you to scale-up your debt collection business without increasing staff numbers.
Looking to recover small debts in a cost-effective way? Learn how our collection solution helped npower increase final payments by 15%.
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