Set and forget repetitive, time-consuming work processes with automated communications. Reclaim administration time, while enhancing the customer experience.
SMS Automations allow businesses to communicate smarter
Simply put, SMS Automations are ideal for businesses looking to automate the bulk sending of templated message(s) to customers, from a fixed file.
Working with our expert Managed Services team, businesses can create bespoke communication workflows and auto-replies, using both simple and complex, rule-based triggers.
Use cases for SMS automations
Cross-channel communication workflows and automated triggers for all industries.
Key features of Esendex’s SMS Automations
Higher read rates
Our automations ensure messages are read by using your customers preferred communication channels based on past data.
Show your customers you care by including personalisations based on each recipient’s details.
Range of message triggers
Create workflows to send communications based on customer actions, e.g. new prospect; no purchases in >2 months; trigger keywords or even time of day.
Easily identify where communications can be improved, with detailed reporting delivered via your preferred format.