Focused exclusively on ways courier and delivery companies can cater to the higher demands of retailers and shoppers, this eBook explores three key areas:

The implications of poor customer service

It is estimated that the average person wastes more than 30 hours each year waiting in for goods; how can you ensure your drivers and customers communicate to reduce waiting times and increase 'right first-time' deliveries?

What customers and retailers really want

The importance of retailers understanding their customers' expectations and circumstances before partnering with a courier company shouldn’t be understated - and that begins with research and feedback.

Modern communication channels

Communication at every stage of delivery from order fulfillment through to delivery confirmation & tracking are among top requirements for retailers, which is where a modern multi-channel approach can put ahead of your competitors.

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8 ways to improve courier communications