Focused exclusively on ways courier and delivery companies can cater to the higher demands of retailers and shoppers, this eBook explores three key areas:
The implications of poor customer service
It is estimated that the average person wastes more than 30 hours each year waiting in for goods; how can you ensure your drivers and customers communicate to reduce waiting times and increase 'right first-time' deliveries?
What customers and retailers really want
The importance of retailers understanding their customers' expectations and circumstances before partnering with a courier company shouldn’t be understated - and that begins with research and feedback.
Modern communication channels
Communication at every stage of delivery from order fulfillment through to delivery confirmation & tracking are among top requirements for retailers, which is where a modern multi-channel approach can put ahead of your competitors.