Delivering the right message to your customers.

Focused exclusively on ways courier and delivery companies can cater to the higher demands of retailers and shoppers, this eBook explores three key areas:

The implications of poor customer service

It is estimated that the average person wastes more than 30 hours each year waiting in for goods; how can you ensure your drivers and customers communicate to reduce waiting times and increase 'right first-time' deliveries?

What customers and retailers really want

The importance of retailers understanding their customers' expectations and circumstances before partnering with a courier company shouldn’t be understated - and that begins with research and feedback.

Modern communication channels

Communication at every stage of delivery from order fulfillment through to delivery confirmation & tracking are among top requirements for retailers, which is where a modern multi-channel approach can put ahead of your competitors.