Textlocal alternative: Esendex vs Textlocal
Discover why customers are moving from Textlocal to Esendex
Textlocal is discontinuing its SMS services and migrating customers to Webex. Learn why businesses are turning to Esendex instead for a secure, scalable messaging platform with long-term support and a wider range of channels.
Why move to Esendex?
Go multichannel
Reach your customers through SMS, WhatsApp, RCS, Email and Voice. Manage every channel from a single, secure platform designed for business communication.
Exceptional support
We’re rated ‘Excellent’ for our customer service. Phone, email and chat support is free and unlimited. Esendex offers the hands-on support that growing businesses need.
Advanced integrations
Easily connect Esendex with your CRM, ERP or internal systems. Our API is reliable, well documented and built to support large scale messaging.
See how we compare:
Customer service
| Esendex | Textlocal (Webex) | |
|---|---|---|
| UK based support | Phone and email support from UK teams | Email support |
| Account management | Dedicated account manager | Not promoted as a core feature |
*Correct at the time of publishing
Security and compliance
| Esendex | Textlocal (Webex) | |
|---|---|---|
| Compliance | ISO 27001 certified | ISO 27001 certifed |
| Personal data | Encrypted at rest and in transit, sent in and out to TLS 1.2 or above. | Not specified |
Channels available
| Esendex | Textlocal (Webex) | |
|---|---|---|
| SMS | Yes | Yes |
| Yes | No | |
| Yes | No | |
| RCS | Yes | No |
| Voice | Yes | No |
| MMS | No | Yes |
API
| Esendex | Textlocal (Webex) | |
|---|---|---|
| API options | Multi-channel API | Basic SMS & MMS API |
Core messaging features
| Esendex | Textlocal (Webex) | |
|---|---|---|
| Two way messaging | Available across SMS, WhatsApp and RCS | Available for SMS & MMS |
| SMS Surveys | Yes | No (noy on Webex) |
| Mobile Landing Pages | Yes | No |
| Include emojis in messages | Yes | No |
| Message templates using API | Yes | No |
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
What sets us apart isn’t what we do – it’s how we do it
20+ years experience
We’ve been helping businesses send text messages to customers for over two decades. Our team brings in-depth knowledge and technical expertise to every solution we deliver..
46,000+ customers
Organisations of all types and sizes trust Esendex to power their communications. From fast-moving retailers to highly regulated sectors, we support a wide range of messaging needs.
5B+ messages per year
Our platform is built for high performance at scale. Every year, we deliver billions of SMS messages with the speed, security and reliability our customers rely on.
Security and compliance
We’re ISO 27001 certified and fully GDPR compliant. From data protection to message delivery, security is at the core of everything we do.
Global reach
Send messages worldwide with confidence. Our direct carrier connections and in-country knowledge ensure reliable delivery across borders.
Flexible integration
Use our intuitive web platform or connect via API. Whether you’re sending one-off messages or building complex automations, we give you the flexibility to work your way.
FAQs
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What happened to Textlocal?
What happened to Textlocal?Textlocal decommissioned its Messenger platform on 30th November 2025. All current Textlocal customers have been asked to migrate to Webex Interact as soon as possible. This follows the acquisition of Textlocal by by Cisco.
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Can customers still access their Textlocal Messenger account and data?
Not in all cases. After the closing deadline on 30th November 2025, access to account data may still be possible for up to 90 days, but only via support and on a case by case basis. Textlocal recommended that users export all important data before the deadline to avoid losing data.
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What will happen to my pre-paid Textlocal credits?
If you move to Webex Interact, your existing Textlocal credits will be transferred to your new account. If you choose not to migrate, you may still be able to request a refund for any unused and unexpired credits after your Textlocal account closes on 30 November. These requests are handled directly by the Textlocal support team.
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I will need to re-integrate the Esendex API. What support will Esendex provide?
Esendex has a full suite of published dev docs and our expert API technical support team will be on hand to support you the whole way.
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How does the type of customer support offered by Esendex differ to Textlocal?
Textlocal’s primary means of being contacted was email, but with Esendex it is connecting directly to one of our expert support team. They are trained not only in how Esendex works, but how you can use it to best fulfill your use case.
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Is it easy to migrate from Textlocal UI to the Esendex UI?
Yes. Our team will support you through every step of the migration process, from importing contacts to replicating message templates.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
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