Automate customer contact with Esendex Voice

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While many consumers are looking to save money at the start of a new year, so too are businesses, and in the midst of the financial year, big savings are always welcomed. Whether your customers are looking to save money by switching utility providers, renew membership packages or repaying debts accrued over Christmas, before interest hits – communication with them is key.

Introducing an automated Voice solution to your business could be a potential fix to your existing contact strategy. Cutting the amount of time your contact center staff spend on the phone and in turn the amount of money your business spends on wasted minutes, all while improving processes.

Integrating our Voice Broadcasting platform to your existing system is simple using pre-recorded message options from a real person rather than a computer processed voice. With the option to include several numbers in each of your customer’s records, you can prioritise the time of day certain numbers are attempted for maximum effect. Use to increase your customer’s satisfaction, by serving gentle reminders about renewals, offers or even payments which are overdue, all without the embarrassment of having to speak to contact centre staff about private information or unnecessary lengths in conversations.

Where contract or membership renewals are due offer a gentle, well-timed reminder in the form of a voice callback, sent by SMS, with a dedicated call handler on the other end or through an interactive voice messaging solution. This provides the customer with various options including contact where an agent’s assistance is required. Perfect for handling large call volumes and collecting more payments or processing more renewals at a time of year when they often decrease.

Voice can also be used to reward frequent customers by promoting various loyalty scheme events or offers through simple automation.  Consider integrating Voice Broadcasts or Interactive Voice with SMS, email and even web to create multi-channel campaigns.

Customers can receive a text message detailing their account and prompting a response, to which they can schedule calls for times convenient to them, avoiding queues and premium rates which all encourage them to keep their account or custom with you.

For more information on the various Voice services or other products that we offer to help automate your contact strategy this year, please contact the team on 0345 356 5758.

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James

James is the Marketing Assistant for UK and Ireland at Esendex. He is responsible for content generation and developing the territory plans.