The next generation of call centre communication.

Flexible, low-touch Voice, SMS & Mobile solutions that improve the way you handle calls.

Integrated messaging with SMS, Voice, Mobile and Web

Seamless integration with an IVR.

Integrate your call centre with a Hosted Interactive Voice Response system (IVR) to provide self-service options that reduce customer's waiting times and route incoming calls to the right sales and support agents in the correct departments. 

Personalised call flows & menus

Our Voice products offer fully configurable options for both the decision steps in both inbound and outbound call flows to enable your customers to be directed correctly and your business to operate smoothly.

Persoanlised call flows from esendex
SMS messages with a 'from'' address

Combine solutions for intelligent messaging 

Multi-channel contact doesn't have to be complex. Use a combination of SMS and Voice to maximise customer satisfaction. Trigger an SMS as a reciept for payment or implement Text-to-callback when customers feel call waiting times are too long.

Dynamic scheduling with Outbound Voice

Adjust the number of concurrent calls you want to attempt over the course of a specified time frame prioritising targets according to your contact centre's goals. With various retry strategies and rollover criteria you can build an intelligent call flow taillored to your call centre requirements.

Sending SMS messages is easy
SMS messages with a 'from address'

Support and sales with SMS chat

Enable customers to engage in real-time conversations by SMS for your most common sales or support questions to free-up phone lines for high priority calls. Assign to specific teams or departments depending on their area of expertise. And combine with Voice when further engagement is required.

Reduce costs.
Increase engagement.
Grow revenue.
Interactive multi-channel call centre solutions.

Successful contact centres handle large, simultaneous call volumes by correctly routing a customer's call without delay. This allows an agent to be more responsive to a customer's needs and in turn produce a better outcome.

Esendex Inbound and Outbound Voice products can be adapted to an individual contact centre's requirements and then can be combined with SMS, Email and Mobile Web to increase engagement and lower costs.

Secure, compliant and flexible, our high quality, affordable and easy to manage solutions can be implemented across numerous industries to take payments, answer support queris and reduce call waiting times.

Automate and streamline operations.

IFrom intelligently routing large volumes of calls concurrently to making a substantial number of calls automatically, Esendex Voice frees up your agents to make time for higher priority interactions.

Use to:
  • Route calls & improve call flow
  • Greet customers
  • Facilitate menu options
  • Process simultaneous payments
  • Answer support & service queries
  • Conduct surveys
  • Validate account access
  • Facilitate existing communication channels
  • Send alerts
  • Facilitate customer service

 

"By 2020, the customer will manage 85% of the relationship with an enterprise without human interaction"

GARTNER

An example of an IVR from a call centre to a mobile
 
 
 

Killer customer service stats

  1.  
    Preference of automated self-service by consumers has doubled to 55% since 2011. 
    (Convergys)
  2. Only 7% of call centres currently offer an IVR solution. 
    (JD Power & Associates)
  3.  
    52% of consumer use  more than three channels when seeking customer care. 
    (Ovum)
  4.  
 

Our Customers