Communication solutions for Social Housing Providers
Forward-thinking social housing have already begun to embrace mobile-focused technologies for their communications with residents. Anything from managing engineer appointments, to more effective rent collection, can all be handled by targeting mobile devices. Esendex can help in both of these areas, by providing solutions which will engage residents and provide efficiency through automation for social housing providers.
Reach your residents in more effective ways
RENT COLLECTION
A better way to collect rent for social housing providers
With rent arrears climbing to their highest levels in 5 years, social housing providers have to consider more engaging and accessible ways to collect rent from residents. Here’s how a mobile-focused strategy can help.
PROCESS AUTOMATION
Increase resident satisfaction and engagement
Our intelligent mobile-focused platforms will carefully select the best channel to approach each resident through, at the same time as making it easier for providers to maximise resources, and lower their operational expenditure.
DEBT RECOVERY
An ethical approach to debt recovery
In light of the circumstances many residents find themselves in because of the Covid-19 pandemic, empathetic ways of managing arrears have to be considered. This eBook analyses how this can be done in a highly coverting, cost-effective way.
Statistics
95%
Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.
8 – 32%
SMS messages benefit from an average click through rate between 8 – 32%.
90%
Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.
90
seconds
The average user response time to a received SMS is just 90 seconds.
38%
Clients report 38% increase in customer engagement following implementation of rich messaging.
Why choose Esendex?
As an experienced communications partner, Esendex can create solutions for social housing providers which save staff time, while improving collections and overall recipient engagement.
Easy to use portal interface
Quickly upload tenant and buyer data to create personalised messages in the fastest time possible.
Wide range of communication channels
Utilise SMS, Voice, Email and richer communication channels, to promote tenant engagement.
Guaranteed message reliability
Direct connections to all major networks. Messages will be sent to recipients using the best route possible.
Secure data handling
Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).
Template library
Save your message templates for added ease of replicating viewing reminders and payment updates.
We’d love to hear from you
Let us know how we can help
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