Communication solutions for Social Housing Providers

Forward-thinking social housing have already begun to embrace mobile-focused technologies for their communications with residents. Anything from managing engineer appointments, to more effective rent collection, can all be handled by targeting mobile devices. Esendex can help in both of these areas, by providing solutions which will engage residents and provide efficiency through automation for social housing providers.

Photo of gentleman stood with coffee looking at mobile phone with message bubbles overlaid, depicting the interaction between him and an estate agent via their SMS property alert system

Reach your residents in more effective ways

RENT COLLECTION

A better way to collect rent for social housing providers

With rent arrears climbing to their highest levels in 5 years, social housing providers have to consider more engaging and accessible ways to collect rent from residents. Here’s how a mobile-focused strategy can help.

PROCESS AUTOMATION

Increase resident satisfaction and engagement

Our intelligent mobile-focused platforms will carefully select the best channel to approach each resident through, at the same time as making it easier for providers to maximise resources, and lower their operational expenditure.

DEBT RECOVERY

An ethical approach to debt recovery

In light of the circumstances many residents find themselves in because of the Covid-19 pandemic, empathetic ways of managing arrears have to be considered. This eBook analyses how this can be done in a highly coverting, cost-effective way.

Statistics

95%

Text messages boast an average open rate of 95%, which is even more impressive considering the average for email is just 20.9%.

8 – 32%

SMS messages benefit from an average click through rate between 8 – 32%.

90%

Of all text messages are read within just 3 minutes. Making SMS the ideal channel for time sensitive updates.

90

seconds

The average user response time to a received SMS is just 90 seconds.

38%

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Clients report 38% increase in customer engagement following implementation of rich messaging.

Why choose Esendex?

As an experienced communications partner, Esendex can create solutions for social housing providers which save staff time, while improving collections and overall recipient engagement.
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Easy to use portal interface

Quickly upload tenant and buyer data to create personalised messages in the fastest time possible.

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Wide range of communication channels

Utilise SMS, Voice, Email and richer communication channels, to promote tenant engagement.

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Guaranteed message reliability

Direct connections to all major networks. Messages will be sent to recipients using the best route possible.

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Secure data handling

Accredited to ISO 27001 by the United Kingdom Accreditation Service (UKAS).

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Template library

Save your message templates for added ease of replicating viewing reminders and payment updates.

We’d love to hear from you

Let us know how we can help

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