What are Voice Broadcasts?

Voice broadcasts are a great way of connecting with a wide variety of customer demographics by targeting either their mobile devices or landlines.

The way it works is simple. Customers receive a call, (which is initiated by you) where they either listen to a simple message or are invited to complete a certain action using their telephone keypads.

Anything from simple messages like promotional messages and alerts, to interactive menus where customers can participate in surveys and even process payments by linking to an Esendex IVR, can all be handled with Esendex Voice Broadcasting.

Illustration of voice broadcast software

So what are the benefits?

ROI iconRapid
ROI

Reduce your reliance on agents to make manual calls, with automated calls.

 
speech iconConsistent
communications

Complete control of your messages ensures that your brand's voice is continuous, both on- and offline.

 
group iconBetter
engagement

Target your customer's landlines as well as their mobile devices helping you to connect with more customers.

 
paper and pencil iconCompletely
customisable

Our voice broadcasts can be tailored in exactly the way you need.

 
line graph iconMeasure and track
campaign performance

Analyse the performance of your calls with intelligent reports.

 
jigsaw iconIntegrates with
your systems

Can be deployed to work in synergy with your existing CRM systems.

 

Use Cases

Esendex Voice Broadcasts in action

Collections
Appointment Reminders
Delivery Confirmations
Data Capture
Satisfaction Surveys
Meter Readings
illustrated voice collections reminder
Collections

Our voice broadcasts can automate the process of reminding your customers about their overdue payments, validating their identity and providing a convenient platform to process the payment.

All details of payments made can then be summarised in the form of an intelligent report.

illustrated voice notifications on phone
Appointment Reminders

By linking with your existing CRM system, we can make automatic voice broadcasts to your customers with details of their appointment included.

This means fewer missed appointments, and more revenue generated for you.

Illustrated delivery confirmations by voice
Delivery Confirmations

By using your data, we can automate your voice broadcasts to let your customers know when a delivery is on its way, and when it has arrived.

Customers will enjoy a better informed experience, and you can help to ensure that someone is present and ready to accept delivery when required.

Customer data capture with voice illustration
Data Capture

Relieve the stress on your call centre by providing a call flow which quickly and easily captures customer data.

For any process where information needs to be collected, our voice broadcast system provides a convenient way for your customers to do this.

Our call flows then feedback the collected data into your existing CRM system.

illustration of customer survey by phone call
Satisfaction Surveys

Gain more insight into how your product or service is performing, by making a voice broadcast call to your customers. By using their telephone keypads customers can provide feedback in a quick and convenient way.

We can then provide you with intelligent reports, allowing you to make smarter business decisions.

illustration of giving meter reading by phone
Meter Readings

Provide a convenient way for your customers to supply accurate meter readings without the need to wait on hold to speak to a call centre agent.

By using their telephone keypads, your customers will first of all be asked to validate their identity, and then provide their utility meter readings.

The information collected can then be fed directly into customer accounts in your CRM system.

Considered Ofcom?

If your business makes outbound calls to your customers, then you will need to make sure that you comply with the rules set out by Ofcom.

You haven't thought about Ofcom yet? Don’t worry - we can help.

As well as devising an enagaging way to automate your communications to customers, we can work with you to navigate the obstacles and make sure you’re completely Ofcom compliant.

What can Voice Broadcasts do for my business?

Using Interactive Voice broadcasting enables you to maximise customer engagement and agent time. Allow customers to schedule callbacks and seamlessly transfer to self-service options (IVR).

Professionally recorded calls can be sent to a landline or mobile and offer a flexible, configurable alternative to the traditional dialler.

call flow iconCall flow
customisation

Add customer / account details and regional phone numbers.

 
call scheduling iconCall
scheduling

Define when calls are made / allow your call recipients to arrange a call back.

 
graph iconCampaign monitoring
/ management

Track campaigns via dashboard and reports. Define amount of call re-attempts, pause/resume campaign, call priorities.

 
payment iconPayment processing
/collections

Link voice broadcasts to an Esendex IVR for enhanced payment / collection rates.

 
multichannel iconMultichannel
strategies

Combine other Esendex products for a comprehensive strategy.

 
answer machine iconAnswer machine
detection

Intelligently detect if your call is being picked up by an answering machine.

 
call flow iconCall flow
feedback

Establish the stage your customers got to in their calls.

 
identity verification iconIdentity
validation

Confirm you have the correct call recipient by asking security questions.

 

Find out more about Esendex Voice Broadcasts

Let us know how we can help