Ask questions. Get answers. Analyse and improve.

SMS Surveys from Esendex are cost-effective, non-intrusive and highly effective! Show customers and staff that you care, identify challenges, and turn complaints into success stories.

Conduct market research

Test the water with a quick, affordable market analysis – perfect if you’re looking to sell a new product or service.

Keep your customers happy

SMS Surveys give you the opportunity to easily highlight unhappy customers. You can then make a change and enjoy more repeat business.

Retain more staff

Engage with your employees to gain feedback and real insights on benefits, staffing and workplace objectives.

The killer features...

Create responsive surveys

When you want to get feedback fast, SMS Surveys can't be beaten. Typically triggered after an event - the completion of a taxi ride, engineer visit or delivery of a purchase - SMS Surveys can completed at any time and in any place, maximising response rates.

Users can add data to each survey recipient such as product purchased, region, ID etc., providing our customers with powerful reporting and performance insight, and the ability to import survey results back into their CRM system.

Easy analysis of survey results

Data received from SMS Surveys can be viewed within the dashboard, a colourful graphic interface which displays live updates on survey results.

It's exciting to see the data coming in, and this can be displayed as a motivational aid to your support or sales team.

In addition to this overview, you can interrogate the performance of individual questions, and produce detailed reports for download.

Integrate into a broader communication strategy

SMS Surveys can be integrated with other Esendex products such as Email, Voice, SMS, Mobile Journeys and more.

This means you can request feedback through the customer's preferred channel as a default, and automatically switch channels in the event you don't get a response.

It also means that you can use one provider to support all of your customer communications, from acknowledgement to notifications, reminders to surveys.

 
 

ISO 27001

registered firm

A globally recognised security standard. Protecting our customers' data is paramount.

 

Feefo 97%

review service

We've been awarded Gold Trusted Merchant accreditation. Our rating is at 97% for the past year! !