Ask questions. Get answers. Analyse and improve.
SMS Surveys from Esendex are cost-effective, non-intrusive and highly effective! Show customers and staff that you care, identify challenges, and turn complaints into success stories.
Make improvements to your products and services, by quickly and easily finding out what your customers think.
Site Visit Feedback
Make sure visits to site go the way you expect, and respond quickly if they don't.
Collect opinions and information in a convenient way, to help you find out exactly what your potential customers want.
Receive instant feedback on live survey responses, through intuative graphical dashboard and reports, which can be displayed full screen for office viewing.
Net Promoter Scores
Measure the loyalty of your customer relationships, and find out if they'd reccomend your products and services.
Send SMS Surveys from your existing applications, and receive responses straight back into the same system.
The killer features...
Create responsive surveys
When you want to get feedback fast, SMS Surveys can't be beaten. Typically triggered after an event - the completion of a taxi ride, engineer visit or delivery of a purchase - SMS Surveys can completed at any time and in any place, maximising response rates.
Users can add additional meta data to survey recipients to link product purchases, regions and IDs to specific answers, increasing reporting and performance insight. Survey results can also be imported back into a CRM system to ensure results can be viewed and exported from one place.
Easy analysis of survey results
Data received from SMS Surveys can be viewed within the dashboard, a colourful graphic interface which displays live updates on survey results.
It's exciting to see the data coming in, and this can be displayed as a motivational aid to your support or sales team.
In addition to this overview, you can interrogate the performance of individual questions, and produce detailed reports for download.
Integrate into a broader communication strategy
SMS Surveys can be integrated with other Esendex products such as Email, Voice, SMS, Mobile Journeys and more.
This means you can request feedback through the customer's preferred channel as a default, and automatically switch channels in the event you don't get a response.
It also means that you can use one provider to support all of your customer communications, from acknowledgement to notifications, reminders to surveys.
A globally recognised security standard. Protecting our customers' data is paramount.
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