Have real-time conversations with your customers and staff via text message. It’s not always convenient to be caught on a phone, but with SMS they can reply when it suits them. So, how can SMS Chat help you?
Better engagement with customers
No matter what industry you're in, there’s always a conversation to be had. Whether you're a pharmacist and need to discuss medication, an insurance provider sending an update, or a credit agency needing to discuss overdue payments; SMS is an effective and non-intrusive communication channel.
Simply send out a trigger text message and as soon as you receive a reply, a conversation will be initiated. The beauty is by having these conversations via SMS you can have multiple conversations ongoing at the same time - it’s so efficient!
Case management functionality
Each conversation can be assigned either to a specific team or an individual depending on their expertise, ensuring the right person will communicate with your stakeholders each time.
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