RCS messaging for businesses

Retail

RCS helps retailers create rich, branded messaging experiences directly within the customer’s native messaging app.

With support for images, buttons, payments and real-time interaction, RCS turns simple messages into fully interactive shopping journeys.

Example applications include:

• Send digital receipts
• Customer service chat interactions
• Arrange/rearrange delivery times and delivery updates
• Upsell or cross-sell products with carousels
• Receive payments
• Deliver marketing messaging

Finance

Gain “verified sender” status to help to eradicate spam and reassure customers that interactions are not from fraudulent sources.

Set-up branded, automated interactions with customers, using tools like buttons and linked payment facilities – all of which help to promote self-service.

Example applications include:

• Updating insurance claims (e.g. uploading photos and other details)
• Making payments via linked facilities
• Missed payment reminders with linked payment processing
• Renewing policies
• Applying for loans/credit
• Fraudulent activity notification
• Arranging in-branch appointments
• Customer identity verification

Utilities

Manual processes undertaken by utility providers can be easily automated in a rich and intelligent way with RCS.

This means that providers can expect to reduce the strain on their in-house resources, and also provide more convenient tools for customers to access services.

Example applications include:

• Collect meter readings
• Provide tariff selection facilities
• Chat style customer service
• Bill payments
• Frequently asked questions.

Property & Estate agents

With RCS, agencies can add far richer content to their customer interactions. The net reults is that agents spend less time on the phone speaking with potential customers, which in turn frees them up to focus on other value add tasks.

Example applications include:

• Rich property alerts including dynamic fields based on search criteria (including images, video, text, and maps)
• Carousels with available properties making selections easier
• Live chat with an agent without having to make a call
• Booking and rearranging house viewings automatically
• Document exchanges.

Healthcare

RCS supports enhanced engagement with patients, allowing them to perform many tasks independently, which would have previously required interaction with a healthcare representative.

Example applications include:

• Booking and rearranging appointments automatically
• Add appointments to calendar
• Sending smart appointment reminders (i.e include images of healthcare professionals and practices)
• Innoculation reminders (i.e. link to existing appointment management systems)
• Send prescriptions
• Supply test results.

Local Government

Local Governments have to carefully plan how to effectively engage with each of their audiences, to ensure all messages reach their destination.

RCS can help with this by increasing engagment levels, while at the same time reducing costs.

Example applications include:

• Collect council tax or arrange repayment plans
• General notifications
• Maintenance engineer appointments booking and rearranging
• Service closure notification