What are Mobile Payments from Esendex?

Mobile Payments from Esendex are an innovative new way for businesses to collect funds from customers. Instead of relying on traditional channels like post and manual calls from agents, Mobile Payments use the Mobile Journeys platform to target customers mobile devices, and deliver a personalised, fully branded payment environment.

As a fully PCI compliant platform, Mobile Payments provide both customers and businesses with the confidence that any payments are being made in the most secure way possible, while at the same time providing the convenience of a self-service platform which can be used at any time or place.


Do Mobile Payments work?

Mobile Payments are a proven way to increase payments when compared to traditional forms of payment collections like post and payments over the telephone.

We took a sample group of 14,000 customers and found that just over 5,000 (38.2%) of them went on to make a payment.

Who can use Mobile Payments?

Here are just some of the industries that can benefit from more engaging payment journeys.

Financial Services
Public Sector
Retail
Utilities
Financial Services

Collecting payments from customers in the financial sector can often be extremely challenging. In many cases, the customer does not have the means to pay or simply refuses to.

Mobile payments provide an engaging platform which increase the chances of a payment being made, by providing an easy to use, self-serve environment which can be used at any place and time:

Examples include:

  • Overdue debt reminder/payment
  • Regular loan repayments
  • Insurance premium collections
Public Sector

In the face of seemingly endless cutbacks, organisations in the public sector must maximise their opportunities to take payments, while at the same time reducing their cost to serve.

Mobile payments can help with this by providing a fully automated payment service, which is cheaper to run than traditional communication channels like post.

Examples include:

  • Council tax collection
  • Public housing rent collection
  • Healthcare/dental treatment collection
Retail

Tools like contactless payment and Apple Pay have made it easier for customers to quickly and easily make payments in store, but improvements for remote transactions have been a little slower to arrive.

Using a Mobile Payment in conjunction with a Mobile Journey will make it easier to introduce customers to products and services, and then seamlessly take payment.

Examples include:

  • Store card collections
  • Transaction processing
Utilities

Every person who owns or rents a home in the UK will have to pay a utility bill, but making sure that they all pay can be troublesome when relying on communication tools like post.

Using a digital channel like Mobile Payments to prompt payment, and then provide a means to make payment as part of the same interaction is a proven way to increase payments, and make significant cost savings.

Examples include

  • Direct Debit setup
  • Overdue payment colections

What are the features of Mobile Payments?

Here are the features which will help you collect more payments in a simple and secure way.

Integrate with leading
payment providers

Mobile Payments can be used in conjunction with your existing payment processor

 
personalised payment journeysPersonalised
payment journeys

Use your customer’s name and unique account details for a more engaging journey

 
completely personalised payment environmentsCompletely personalised
payment environments

Use your company's branding to create a familiar payment experience

 
campaign monitoringCampaign
monitoring

Analyse each of your customer touchpoints with transparent reporting

 
integrate with other payment channelsIntegrate with other
payment channels

Give your customers the option to pay in the way they want, by using SMS, Voice, Email and Web channels

 
pci dss compliant platformPCI DSS
compliant platform

We’ll process, store and transmit credit card information securely

 

Don't just take our word for it

How Cash4UNow increased their incoming payments with an automated collection service

Collecting payments from customers is a critical part of Cash4UNow's business. Find out how Esendex worked with them to provide a digital, mobile-focused service which prompted more payments from customers, and automated their collections processes to become their primary method of collecting payments.

So what are the benefits of Mobile Payments?

Minimise
integration disruption

By using your existing payment provider you’ll reduce the transition time to your new payment system

 
Increased
security

Every interaction will be protected by appropriate identity verification stages

 
Collect more
payments

The average web form gets completed 12.6% of the time. Mobile Payments average 46.5%

 
Fully automated
payments

Increase the amount of time your agents have for other tasks by automating collections/payments

 
Payments taken
around the clock

Collect payments 24/7, without the need for an agent

 
Simple to
measure succes

Reports make it easy to see where improvements can be made to your customer's payment journey

 
Convenience for
your customers

Self-serve environment, which can be used at a time and place to suit them.

 
Reduce your
cost to serve

After a low initial setup cost, collecting payments through Mobile Payments is more efficient and affordable than traditional routes

 

Delve a little deeper - read the Esendex Mobile Payments eBook

The time to switch from a traditional payment receipt system to a digital, self-serve one is now! Customers no longer prefer the convenience of a collection system which can be used at any place and time, they expect it as a standard.

In our eBook (The Problem with Payments) we explore the negative impact of non-collection in UK markets, and the strategies which can be used (via more engaging mobile-focused communication channels) to maximise customer payments and reduce risk for businesses.

We're integrated with all major payment merchants

Want to learn more about Mobile Payments?

Let us know how we can help