Design, build and deliver better communications
The Esendex Professional Services team will guide your business through every stage of creating your perfect intelligent communication workflow. Our award winning engineers will ensure that you receive the expert advice, fast delivery and cost effective solution that you’ve been waiting for.
Dynamic file attachments
Use your own data to automatically generate and send personalised attachments with recipient specific details.
Metrics including open rates, click-through rates, bounces and opt-outs. Access a full archive of historical messages.
Create unique email subject lines and smart content based on your CRM data, increasing open and response rates.
Which customers should receive which email template and when, updating automatically when inputs change.
Our award-winning professional services team will help you design, create, and deploy your smarter email communications.
Combine with our SMS, SMS Surveys, Voice, and Mobile Journey solutions for greater levels of engagement.
So who can use Esendex Email?
Esendex Email can be used for just about any email delivery-based communication, from transactional applications to marketing. Here are some of the industries we've helped to create smarter routes to speaking with their customers.
Debt collection / bill payment
By combining email, SMS and voice channels in an intelligent automation, DCAs increase their chances of contacting a customer. Esendex workflows prevent over-contact and default to the customer's preferred communication channel. Email templates and attachments can be automatically customised to provide a personalised experience for each customer, increasing the chance of a successful outcome.
Reduce no-shows by coupling SMS and email to automatically remind customers of their appointments. From dentists to barbers, physiotherapists to mortgage advisers, missed appointments cost your business money. But by using Esendex's intelligent workflows, you can automate reminders via both email and text, ensuring that more customers attend.
Email is inexpensive and fast, but sometimes it doesn't feel 'authoritative' enough, and low open rates can be a challenge. With Esendex Email, you get the best of email combined with intelligent attachments, so you can include personalised letters for each recipient. Sending an SMS to advise your customers that they've received an important message is a great way to boost open rates, too.
According to a 2016 survey, 83.4% of households want to receive information about the progress of their delivery. Email and SMS are their preferred means of receiving delivery information, and with Esendex, you can automate the sending of both. You can even provide automated updates if you're delayed, reducing the inconvenience to the customer and increasing first-attempt delivery success.
As a local authority or a utilities provider, from time to time you have to inconvenience residents. Whether it's road closures, water cut-offs or power supply maintenance, making sure they're kept informed helps to minimise any disruption. Esendex Email is fast, reliable, and sends can be fully automated from your current CRM system so there's no need to adapt to new technology.
While it's true that email doesn't have the same reach as it used to, it's still highly effective for marketing. Esendex Email can drive better results by pulling in multiple CRM data, for a personalised experience for each customer. It can also be coupled with SMS to great effect; email for the detail, SMS for the urgency. Both can be fully integrated with your CRM software.
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