What is Esendex Transactional Email?

The age of postal communications being the most effective form of customer engagement is over. Expensive and laborious to send, they're also unengaging for customers too. This is where digital channels like email can help.

Whether your business is sending tens, hundreds or thousands of emails, the fully managed Esendex transactional email service can help take the strain out of your transactional email sends.

By working with our award winning Professional Services team we'll help you create tailored emails which generate a better level of engagement with your audience.

What can Esendex Email be used for?

Esendex Email can be used for just about any email delivery-based communication, from transactional applications to marketing. Here are some of the ways we've helped to create smarter routes to speaking with their customers.

Debt Collection
Appointment Reminders
Official Notifcations
Delivery Notifications
Public Notices
Debt collection

By combining transactional email, SMS and voice channels in an intelligent automation, DCAs increase their chances of contacting a customer.

Esendex workflows prevent over-contact and default to the customer's preferred communication channel.

Email templates and attachments can be automatically customised to provide a personalised experience for each customer, increasing the chance of a successful outcome.

Appointment reminders

Reduce no-shows by coupling SMS and triggered emails to automatically remind customers of their appointments.

From dentists to barbers, physiotherapists to mortgage advisers, missed appointments cost your business money.

But by using Esendex's intelligent workflows, you can automate reminders via both email and text, ensuring that more customers attend.

Official notifications

Email is inexpensive and fast, but sometimes it doesn't feel 'authoritative' enough, and low open rates can be a challenge.

By using the Esendex transactional email sevice, you get the best of automated email combined with intelligent attachments, so you can include personalised letters for each recipient. Sending an SMS to advise your customers that they've received an important message is a great way to boost open rates, too.

Delivery Notifications

According to a 2016 survey, 83.4% of households want to receive information about the progress of their delivery.

Email and SMS are their preferred means of receiving delivery information, and with Esendex, you can automate the sending of both. You can even provide triggered email and SMS updates if you're delayed, reducing the inconvenience to the customer and increasing first-attempt delivery success.

Public Notices

As a local authority or a utilities provider, from time to time you have to inconvenience residents.

Whether it's road closures, water cut-offs or power supply maintenance, making sure they're kept informed helps to minimise any disruption.

Esendex Email is fast, reliable, and sends can be fully automated from your current CRM system so there's no need to adapt to new technology.


While it's true that email doesn't have the same reach as it used to, it's still highly effective for marketing.

Esendex Email can drive better results by pulling in multiple CRM data, for a personalised experience for each customer.

It can also be coupled with SMS to great effect; email for the detail, SMS for the urgency. Both can be fully integrated with your CRM software.

How secure are your email attachments?

For any attachment where security is key, (i.e. account billing, policy details, contracts etc), our emails add an extra layer of intelligent security.

The way it works is simple. When a mail recipient receives their email they’ll also receive an SMS with a unique passcode. The attachment is then selected, the passcode entered - and that’s it!

Want to find out more about Esendex Email?

Let us know how we can help