CHANNELS
WhatsApp Business Platform
Stay connected to your customers with live chat environments, automated alerts, and feature-rich messaging.
Our WhatsApp business messaging platform offers reliable delivery, 2-way communication, and the flexibility to connect with customers on an app they already know and trust.
Stay connected with WhatsApp Business Messaging
Connect with your customers on the channel they use the most. WhatsApp messages are detailed, reliable, and empower workflows across customer service, marketing, and business operations.
Scalable communication
Reach more customers on the messaging app they already use every day. Send high volumes of notifications, alerts, or support responses effortlessly.
Rich and interactive
Go beyond plain text with templates that include images, buttons, quick replies, and more. Create branded, engaging conversations that feel native to the app.
Secure and verified
Send messages through a verified WhatsApp Business account. Build trust with your audience through end-to-end encryption and a branded business profile.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
How businesses are using WhatsApp
Customer support
Save your customers from long email chains and phone calls to book appointments or check order information. Send personalised confirmations and reminders to reduce no-shows and improve engagement.
Automated chat support saves time and can be accessed instantly, ensuring customers have important details when they need them.
Marketing campaigns
Got a sale coming up? Let customers know by sending snappy and conversational messages tailored to their interests.
Scale large campaigns effortlessly, segment audiences, and outreach without problems whilst retaining a personal touch that makes your business unique.
Alerts and updates
Deliver time-sensitive alerts and updates directly to customers precisely when they need them.
Whether it’s appointment reminders, order confirmations, delivery tracking, or service disruptions, WhatsApp messages are fast, reliable, and attention-grabbing. With high open rates and real-time delivery, you can keep your customers informed without getting lost in crowded inboxes.
“Adding WhatsApp and chatbot functionality to our communications has made a significant impact already as it allows us to triage, automate and resolve customer queries from a single, secure platform that is known and trusted by our customers.“
Lucie Riley – Chief Operating Officer, Rhenus Home Delivery
Explore all WhatsApp Business Platform features
Image, video support
Choose from one or two-way messaging – to many or few – and get sending in minutes.
Branded business profiles
Add an address, description, email, and website, including your corporate identity in your messaging.
2-way chat interactions
Provide customer service interactions in an environment your customer is already familiar with.
Read receipts
Make sure that your message has reached the customer quickly and easily.
Cross OS support
Send messages to any recipient who has WhatsApp installed on their device.
Esendex, your reliable business messaging partner
20+ years experience
We’ve been helping businesses send text messages to customers for over two decades. Our team brings in-depth knowledge and technical expertise to every solution we deliver.
46,000+ customers
Organisations of all types and sizes trust Esendex to power their communications. From fast-moving retailers to highly regulated sectors, we support a wide range of messaging needs.
5B+ messages per year
Our platform is built for high performance at scale. Every year, we deliver billions of messages with the speed, security and reliability our customers rely on.
Security and compliance
We’re ISO 27001 certified and fully GDPR compliant. From data protection to message delivery, security is at the core of everything we do.
Global reach
Send messages worldwide with confidence. Our direct carrier connections and in-country knowledge ensure reliable delivery across borders.
Flexible integration
Use our intuitive web platform or connect via API. Whether you’re sending one-off messages or building complex automations, we give you the flexibility to work your way.
Discover WhatsApp for your sector
WhatsApp helps organisations across a wide range of industries deliver rich, secure and personalised communication. See how businesses like yours are using it to improve the customer experience and streamline operations.
Send order updates, back-in-stock alerts, and personalised promotions straight to your customers on their favourite messaging app.
Use quick replies and rich media to drive faster engagement and better conversions.
Improve customer trust in financial services with verified WhatsApp messaging.
Send fraud alerts, appointment reminders, secure notifications, and enable two-way support conversations — all while maintaining compliance.
Rearrange appointments, send care instructions, and patient follow-ups through a secure, encrypted channel.
WhatsApp makes communication easier for healthcare providers and patients.
FAQs
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What does it mean to be a Meta Business Solutions Partner, and why does it matter when choosing a WhatsApp provider?
What does it mean to be a Meta Business Solutions Partner, and why does it matter when choosing a WhatsApp provider?A Meta Business Solutions Partner (BSP) is a messaging provider that has been officially checked, security-vetted, and approved by Meta itself. Because Esendex holds this official partner status, it means we don’t have to wait in the standard, automated customer support queues. If your business tries to set up WhatsApp alone or uses an unauthorised tool, you have no human to contact if your account gets flagged or an onboarding document fails. With Esendex, we have a direct line to Meta’s internal engineering teams to fast-track your setup, solve template rejections, and fix technical issues in minutes rather than days.
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How long does it actually take to set up our business on the WhatsApp Platform?
The full onboarding process takes 5 days on average when using a provider like Esendex. Manual onboarding can take up to 25 days, depending on how quickly Meta approves your legal business documentation. While activating a phone number itself takes under 30 minutes, getting your Meta Business Manager verified can be an administrative bottleneck. Esendex handles the heavy lifting for you, guiding your team through the documentation step-by-step to keep the timeline as short as possible.
Here’s a brief overview of the onboarding stages provided by Meta and Esendex:
– Meta Business Verification: 2–4 business days (this is the main variable).
– WABA & Phone Setup: 15–30 minutes once verified.
– Display Name Review: Same-day to 24 hours.
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Are there specific products, industries, or uses that are restricted from the WhatsApp Business Platform?
Yes, Meta enforces strict commerce policies that completely prohibit certain industries, including debt collection, gambling, weapons, tobacco, adult content, and unregulated healthcare supplements. Because Financial Services is a core sector for Esendex, we work closely with your legal teams to ensure your customer success communications fall strictly under allowed utility updates (like billing reminders or account changes) to prevent account bans.
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How do we get the verified blue tick next to our business name on WhatsApp?
The official blue verification badge is granted directly by Meta to brands that demonstrate a notable public footprint. To apply, your business must be actively using the WhatsApp API or Platform, have a fully verified Meta Business Manager account, and submit up to five external news articles proving your brand’s authority. Esendex manages this application process alongside you to maximise your approval odds.
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Is the communication handled through the WhatsApp Business API secure and encrypted?
Yes. All messages processed through the WhatsApp Platform utilise the exact same end-to-end encryption protocols as the personal consumer app. This ensures that only your business and the recipient can read the communications, protecting sensitive customer transactions, billing documents, and personal details from external data breaches.
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Can multiple customer success agents reply to messages from the same WhatsApp number at the same time?
Yes. When you use Esendex’s web dashboard, your entire customer success team can log into a single centralised inbox. The user interface allows you to see exactly who owns a conversation, who is replying to a customer in real time, and the complete chat history – meaning your team can stop manually sharing a single mobile handset around the office.
What’s next?
Business messaging reimagined
At Esendex we’ve been building for what your business needs now, and anticipating what’s next for more than 20 years. We’re continuing to expand the horizons of business messaging to deliver the experience you and your customers expect.
