What are Voice Broadcasts?
Voice broadcasts are a great way of connecting with a wide variety of customer demographics by targeting either their mobile devices or landlines.
The way it works is simple. Customers receive a call, (which is initiated by you) where they either listen to a simple message or are invited to complete a certain action using their telephone keypads.
Anything from simple messages like promotional messages and alerts, to interactive menus where customers can participate in surveys and even process payments by linking to an Esendex IVR, can all be handled with Esendex Voice Broadcasting.
So what are the benefits?
Reduce your reliance on agents to make manual calls, with automated calls.
Complete control of your messages ensures that your brand’s voice is continuous, both on- and offline.
Target your customer’s landlines as well as their mobile devices helping you to connect with more customers.
Our voice broadcasts can be tailored in exactly the way you need.
Measure and track
Analyse the performance of your calls with intelligent reports.
Can be deployed to work in synergy with your existing CRM systems.
Esendex Voice Broadcasts in action
Our voice broadcasts can automate the process of reminding your customers about their overdue payments, validating their identity and providing a convenient platform to process the payment.
All details of payments made can then be summarised in the form of an intelligent report.
By linking with your existing CRM system, we can make automatic voice broadcasts to your customers with details of their appointment included.
This means fewer missed appointments, and more revenue generated for you.
By using your data, we can automate your voice broadcasts to let your customers know when a delivery is on its way, and when it has arrived.
Customers will enjoy a better informed experience, and you can help to ensure that someone is present and ready to accept delivery when required.
Relieve the stress on your call centre by providing a call flow which quickly and easily captures customer data.
For any process where information needs to be collected, our voice broadcast system provides a convenient way for your customers to do this.
Our call flows then feedback the collected data into your existing CRM system.
Gain more insight into how your product or service is performing, by making a voice broadcast call to your customers. By using their telephone keypads customers can provide feedback in a quick and convenient way.
We can then provide you with intelligent reports, allowing you to make smarter business decisions.
Provide a convenient way for your customers to supply accurate meter readings without the need to wait on hold to speak to a call centre agent.
By using their telephone keypads, your customers will first of all be asked to validate their identity, and then provide their utility meter readings.
The information collected can then be fed directly into customer accounts in your CRM system.
If your business makes outbound calls to your customers, then you will need to make sure that you comply with the rules set out by Ofcom.
You haven’t thought about Ofcom yet? Don’t worry – we can help.
As well as devising an engaging way to automate your communications to customers, we can work with you to navigate the obstacles and make sure you’re completely Ofcom compliant.
What can Voice Broadcasts do for my business?
Using Interactive Voice broadcasting enables you to maximise customer engagement and agent time. Allow customers to schedule callbacks and seamlessly transfer to self-service options (IVR).
Professionally recorded calls can be sent to a landline or mobile and offer a flexible, configurable alternative to the traditional dialler.
Add customer / account details and regional phone numbers.
Define when calls are made / allow your call recipients to arrange a call back.
Track campaigns via dashboard and reports. Define amount of call re-attempts, pause/resume campaign, call priorities.
Link voice broadcasts to an Esendex IVR for enhanced payment / collection rates.
Combine other Esendex products for a comprehensive strategy.
Intelligently detect if your call is being picked up by an answering machine.
Establish the stage your customers got to in their calls.
Confirm you have the correct call recipient by asking security questions.
Want to learn more about Voice Broadcasting?
Let us know how we can help
We’re sorry – there was a problem with your submission. Please call 0345 356 5758.