With banks and councils increasingly willing to offload debts on to debt collection agencies, business should be booming. In practice, it’s harder than ever to recover debt, with 85% of finance professionals stating that more resources are required, and 81% stating that it’s taking longer.*
By combining multiple communication strategies and automating processes, Esendex can help you improve customer interaction, increase successful collections, and reduce operating costs.
Improve customer interaction
DCAs can connect with more customers, more efficiently, using Esendex’s intelligent multichannel communication platform.
Increase successful collections
Agents can focus on customers who’ve responded to SMS and Voice messages rather than making resource-hungry outbound calls to customers.
Reduce operating costs
Scale up your debt collection business without needing to hire more staff, as Esendex’s solutions drive inbound calls from customers.
“15.2% of our customers who engaged via the Esendex Voice solution and 39% of customers who engaged via the Esendex SMS solution made a payment or agreed on a payment plan.”
Leverage our extensive experience working with DCAs.
We can deliver a low-touch, effective and affordable communications strategy.
Reach more customers
By automatically selecting the most successful communication method, and pulling out all undelivered messages, DCAs can connect with more customers, more efficiently.
Collect more debt
With Esendex, you can immediately scale up your debt collection business without needing to hire more staff, because we’ll reduce the burden on your existing agents by driving inbound calls from customers.
Agents focus on customers who’ve responded to SMS and Voice messages rather than making resource-hungry outbound calls to customers.
We have a wealth of experience in the debt collection sector, and can pass on that knowledge to you through our Professional Services team. They’ll work with you to create a low-touch, effective and affordable communications strategy.
We’re ISO 27001 accredited, and ensure that all of our solutions meet the FCA and Ofcom requirements regarding the fair treatment of customers.
A few of our debt collection agency customers
We’d love to hear from you
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