Textlocal alternative: Esendex vs Textlocal
Discover why customers are moving from Textlocal to Esendex
Textlocal is discontinuing its SMS services and migrating customers to Webex. Learn why businesses are turning to Esendex instead for a secure, scalable messaging platform with long-term support and a wider range of channels.
Preferred by 46,000 customers to deliver world class mobile messaging services
Why move to Esendex?
Go multichannel
Reach your customers through SMS, WhatsApp, RCS, Email and Voice. Manage every channel from a single, secure platform designed for business communication.
Exceptional support
We’re rated ‘Excellent’ for our customer service. Phone, email and chat support is free and unlimited. Esendex offers the hands-on support that growing businesses need.
Advanced integrations
Easily connect Esendex with your CRM, ERP or internal systems. Our API is reliable, well documented and built to support large scale messaging.
See how we compare:
Customer service
| Esendex | Textlocal (Webex) | |
|---|---|---|
| UK based support | Phone and email support from UK teams | Email support |
| Account management | Dedicated account manager | Not promoted as a core feature |
Security and compliance
| Esendex | Textlocal (Webex) | |
|---|---|---|
| Compliance | ISO 27001 certified | ISO 27001 certified |
| Personal data | Encrypted at rest and in transit, sent in and out to TLS 1.2 or above. | Not specified. |
Channels available
| Esendex | Textlocal | |
|---|---|---|
| SMS | Yes | Yes |
| Yes | No | |
| Yes | No | |
| RCS | Yes | No |
| Voice | Yes | No |
| MMS | No | Yes |
API
| Esendex | Textlocal | |
|---|---|---|
| API options | Multi-channel API | Basic SMS & MMS API |
Core messaging features
| Esendex | Textlocal | |
|---|---|---|
| Two way messaging | Available across SMS, WhatsApp and RCS | Available for SMS & MMS |
| SMS Surveys | Yes | No (not on Webex) |
| Mobile Landing Pages | Yes | No |
| Include emojis in messages | Yes | No |
| Message templates using API | Yes | No |
Ready to make the switch?
Discover the full power of our mobile messaging platform.
“We’ve seen a big uptick in our numbers, but more importantly, we’re also providing better services and tools to our customers.”
Gareth Hall – Senior Collections Manager, Debt Managers
More reasons to choose Esendex
>5bn messages delivered each year
Our platform is built for performance at scale. Each year, we process billions of messages for businesses across retail, healthcare, finance and more.
20+ years of experience
We’ve been helping UK businesses connect with their customers since 2001. Our knowledge and platform have been shaped by decades of industry insight.
Message delivery in <5 seconds
We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds.
Easy Integration with your software
With sample code and easy to follow guides, you can connect with our API and send via your software in no time – even if you’re not a developer.
Easy to use web platform
Manage contacts, create templates and schedule messages from a user friendly dashboard. No training required making it easy for your team to get started.
Detailed reporting capabilities
Access detailed delivery reports and performance insights to help you track results and continuously improve your messaging.
FAQs
What happened to Textlocal?
Textlocal decommissioned its Messenger platform on 30th November 2025. All current Textlocal customers have been asked to migrate to Webex Interact as soon as possible. This follows the acquisition of Textlocal by by Cisco.
For businesses looking for continuity, local support and a dedicated messaging partner, Esendex provides a future-proof alternative with a broader range of messaging channels and enterprise-grade service.
Can customers still access their Textlocal Messenger account and data?
Not in all cases. After the closing deadline on 30th November 2025, access to account data may still be possible for up to 90 days, but only via support and on a case by case basis. Textlocal recommended that users export all important data before the deadline to avoid losing data.
What will happen to my pre-paid Textlocal credits?
If you move to Webex Interact, your existing Textlocal credits will be transferred to your new account. If you choose not to migrate, you may still be able to request a refund for any unused and unexpired credits after your Textlocal account closes on 30 November. These requests are handled directly by the Textlocal support team.
Is it easy to migrate from Textlocal UI to the Esendex UI?
Yes. Our team will support you through every step of the migration process, from importing contacts to replicating message templates.
I will need to re-integrate the Esendex API. What support will Esendex provide?
Esendex has a full suite of published dev docs and our expert API technical support team will be on hand to support you the whole way.
How does the type of customer support offered by Esendex differ to Textlocal?
Textlocal’s primary means of being contacted was email, but with Esendex it is connecting directly to one of our expert support team. They are trained not only in how Esendex works, but how you can use it to best fulfill your use case.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.