1 July 2019
Our web portal Echo has been helping you connect with your customers and staff for over 15 years. We’ve added some great features over this time but now we’ve added some finishing touches so it not only plays the part but looks the part too!
However, this is more than skin-deep; last year we formed a dedicated UX team, who, supported by the experts at Cyber Duck, came up with a new ‘pattern library’. The function is to make our online services more accessible, easier to use, and faster to execute tasks.
Those of you familiar with our Surveys and Messaging Studio platforms will be used to our sleek look and sharper layout; we’ve now introduced the same look to Echo.
More than nine out of 10 (95%) agreed with the statement that ‘good user experience just makes sense’ (source: eConsultancy)
So what have we done?
For starters, upon logging in to Echo you’ll be met with a new home screen which makes it easier to access our Studio and Survey platforms to send rich messages and gain customer feedback.
There’s also supporting information and blog posts that aim to help you get better results out of your Esendex services.
The new user interface reflects contemporary accessibility standards. Did you know that there are 3 million colour blind people in the UK? By improving our colour contrast across our buttons and fonts we’ve improved the accessibility of our platform.
Feeling a little lost?
No need to worry, the layout and functionality is staying exactly the same as now, so you don’t have to worry about needing to re-learn or re-train your staff on how to use the platform.
And don’t forget our newly revamped support website in case you are lost or struggling to find anything.