7 ways to overcome retail customer service challenges
Send and receive SMS online
Integrate SMS into apps & software
Send & receive SMS by email
Receive instant feedback from customers
Have real-time SMS conversations
Integrate SMS with third party software
Red's Driving School have a solid SMS strategy, using SMS to communicate bookings with instructors and sending texts to pupils about refunds and cancellations.
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Esendex's fully customisable IVR system gives your customers the power to direct conversations in the way they want
Call your customers back at a time that suits them using SMS-triggered Voice callbacks.
Use pre-recorded Voice messages to engage your customers and get your message heard.
It is essential that good contact centres are able to handle large simultaneous call volumes and be responsive to customer's needs.
Design your own mobile experience for users to process payments, gather data or promote your business.
Create a focused transactional journey that models your existing payment process. Quality, secure & robust mobile payments.
Capture data & gain valuable insight about your customers and business through a dedicated, interactive, Mobile Journey.
Create smart and responsive web pages that can be sent by SMS for marketing & promotions.
Give customers the power to pay online with our secure, PCI compliant 24/7 payment portal designed to reduce waiting times.
Conversion rate optimisation is big business, but not enough of it focuses on mobile users. We’ve a wealth of experience and data to help us identify what works.
Add a transactional email automation to your communication strategy for a fully managed service that can be integrated with your other Esendex channels.
Use email as part of a wider communications strategy with Esendex products.
Our friendly team will be happy to talk to you about Esendex products & services
Rich Communication Services is designed to improve the functionality offered by SMS. RCS aims to create richer, more interactive conversations between a brand and its customers.
Build a web page specifically for viewing on a mobile phone, include images, offer codes and call-to-action buttons & drive customer engagement.
Esendex has joined Google’s Early Access Program for RCS Business Messaging – but what’s that, and how does it affect you?
This exciting new programme offers you the opportunity to send an SMS Landing Page message to your customer base, without any additional charges.
Combine Esendex's Voice, SMS, Email, Mobile & Web solutions to help your business increase its chances of reaching customers and surpassing its goals. We'll help automate the shift from one communication channel to another and record your customer's preferences to make it easy for your business to enjoy an increasing rate of success.
Our team will help you design, develop and implement your custom communication workflow.
Full customisation of Esendex products and services to meet your business needs.
"Not only does Esendex have a deep understanding of the Collections sector, its team is very flexible and willing to work closely with us to create a solution that meets our specific needs."
How did Leeds City Council use a combination of email and SMS to enhance their business critical communications?
Combine Esendex SMS, Voice, Email & Web solutions to maximise communications.
Find out how credit union, Plane Saver, used Esendex's SMS to instantly engage with their members by welcoming new customers, providing updates and promoting additional services to their customers.
Whatever industry your business operates in we have the perfect communication solution for you.
Boosting collection rates with multichannel workflows
Reducing the cost of collecting council tax with automated SMS
A bespoke SMS management solution for this major healthcare provider
SMS landing pages boosted sales on Black Friday
SMS drives effective customer and staff communications
SMS Surveys have boosted customer service feedback response rates
Gaining more customer feedback for better business decisions
How SMS is being to contact candidates and keep records fresh
Esendex are experts in working with different types of customers to help improve how they interact with their customers. Read more of our case studies to find out how.
Esendex Limited 2018
Registered company number: 04217280