IT Services Engineer

What to expect

About the role 

We are looking for an IT Services Engineer to help grow both the knowledge and capacity of our internal IT function. This role is based in Nottingham but is, at the moment, working remotely. You will enable us to expand the support we provide our global internal users. 

In this position you will have exposure to a wide variety of technologies both cloud-based and hosted-on-premise, while working as part of a close-knit team. The day-to-day work will vary from reactive escalations to challenging projects like onboarding new services or migrating users as part of integrations. 

In this team no two days are the same. We are looking for someone that is hard-working and agile. You will need to be able to keep up with a fast-paced working environment.

About Commify (t/a Esendex)

We make business communication brilliant! We work with more than 45,000 companies, helping them to transform their mobile communication with their customers and employees. Our success is the result of hundreds of talented people pulling together to achieve a common goal. Join our team and be part of our success story. 

You will thrive in an environment of passion, integrity, ownership and innovation, where development and progression is a real focus. We’d like to think we have everything you’d expect from a benefits package, from 27 days holiday and your birthday off work, to private medical cover, dental cover and bi-monthly social events! On top of this you can expect £350 of Christmas vouchers and added extras like beer o’clock and an amazing Christmas party.

What you’ll be doing

As IT Services Engineer you will be responsible for:

• Providing excellent customer service to our internal customers 
• Supporting users’ hardware and software escalations, logging these as tickets and seeing these through to resolution
• Migration and consolidation of internal tools as part of integration projects
• System maintenance including patching, auditing and ensuring we are adhering to industry best practice
• Proposing and implementing new ideas that improve the productivity of staff through IT

What we’re looking for

We’re interested in hearing from candidates with skills/experience in the following areas:

• Excellent communication skills
• Experience with employee onboarding / offboarding  workflows
• Experience of tracking assets: hardware and software 
• Good judgement with an ability to understand when to escalate queries
• Resilience and the ability to handle high volumes of work
• Team player, in this close-knit team, being able to work well with others is crucial 
• Proactive approach to problem-solving
• Excellent customer manner, able to deal with customers face to face, over the phone or via a ticketing system 
• Active Directory management including GPOs
• Office 365 or Google Workspace 
• Laptop builds, imaging, deployments and updates
• Windows 10, Mobile Device Management
• VOIP Technologies

You will have the opportunity to work with the following technologies. If you have some experience with these, that would be great, but if not, that’s fine; we’ll be happy to provide training:

• Experience managing inter-office networking
• Windows Server 2012 R2 – 2019
• Datto RMM
• 8×8 (Work or Virtual Contact Centre) 
• Microsoft SCCM
• Cloud hosted antivirus utilities (i.e. Sophos) 
• Atlassian JIRA and Confluence
• Cisco Networking 
• Slack
• Netsuite
• Salesforce
• SaaS Cloud Backup Utilities

The next step

To apply please send your CV to [email protected]

Diversity

We’re committed to building a team with a variety of backgrounds, views and skills, embracing our key values. The more diverse and inclusive we are, the stronger we are as a team. We encourage applications from all candidates with the relevant skills and experience.

The legal stuff

Commify is committed to protecting the privacy and security of your information. Personal information submitted as part of the recruitment and selection process will only be used for these purposes. We will retain information for up to 12 months, after which it will be deleted or destroyed. For full information about your rights in relation to your data, please see our full Recruitment Privacy Policy here.