Infrastructure Manager

Our Benefits

City location

Private healthcare

27 days holiday

Buy or sell holidays

Bonus scheme

Pension scheme

Regular social events

£350 Christmas vouchers

Loyalty awards

Birthday off work

What to expect

About the role 

We are looking for an Infrastructure Manager to deliver operational excellence for our on-premise and Cloud infrastructure used globally across the Commify brands to provide high-throughput messaging solutions to our customers. The Infrastructure Manager will lead a team of engineers across Europe who look after physical and virtualised environments built using both Windows and Linux environments and IaaS/PaaS within Azure.

Operational excellence is key to the availability and security of our 24/7 environments that provide critical messaging services to businesses around the world and this role ensures we operate a Continual Improvement Cycle across our infrastructure estate, learning from our alerting, monitoring and telemetry.

About Commify

We make business communication brilliant! We work with more than 45,000 companies, helping them to transform their mobile communication with their customers and employees. Our success is the result of hundreds of talented people pulling together to achieve a common goal. Join our team and be part of our success story. 

You will thrive in an environment of passion, integrity, ownership and innovation, where development and progression is a real focus. We’d like to think we have everything you’d expect from a benefits package, from 27 days holiday and your birthday off work, to private medical cover, dental cover and bi-monthly social events! On top of this you can expect £350 of Christmas vouchers and added extras like beer o’clock and an amazing Christmas party.

What you’ll be doing

As Infrastructure Manager you will be responsible for:

  • Implementing industry best practice infrastructure management, processes and procedures in an always-on global environment
  • Actively managing and ensuring that our platforms are secured and protected to the highest standards across both on-premise and Azure infrastructure
  • Performing regular perimeter and vulnerability scanning across our infrastructure estate with clear remediation plans  
  • Planning and implementation of the infrastructure roadmap to transition our on-premise platforms onto public or private cloud with clear goals and timelines
  • Providing infrastructure services to the internal development/engineering teams to help manage the necessary environments that support our SDLC
  • Capacity planning and management across our infrastructure estate with a focus on reducing complexity and the footprint through consolidation
  • Working with internal compliance and security stakeholders to maintain our standards across both on-premise and Azure infrastructureWorking with external 3rd parties and Managed Service Providers who provide services for our infrastructure
  • Managing crisis and incident communications during disruptions to technology services to highlight appropriate user impacts and maintain service levels
  • Reporting on Key Performance Indicators and Service Level Agreements for the global infrastructure and ensuring that we’re able to meet them
  • Leadership and line management of infrastructure and support engineers; striving to develop your team and invest in their careers to help with the transition to Cloud
  • Being part of and maintaining an on-call rota covering all our infrastructure, including acting as a management escalation point
  • Coordination of penetration testing activities, IT audits, risk events, vulnerability management, disaster recovery and business continuity tests
  • Ensuring that the team can provide support across all our platforms by increasing operational knowledge of each platform and documenting processes and architectures

What we’re looking for

We’re interested in hearing from candidates with experience in the following areas:

  • Implementing infrastructure management best practices for both on-premise and Cloud
  • Proven experience in managing high traffic web services that have to be fast, reliable, secure and compliant
  • Implementing security and patching best practices across a wide on-premise estate using both Microsoft and Linux O/S
  • Deployment and maintenance of information security controls
  • Leadership of Infrastructure and Support Engineers in a 24/7 environment
  • Management of Windows Server and Linux Servers in a large scale environment
  • Management of network infrastructure in a multi-data centre environment
  • Managing a Technical Support/Reactive ticket based workload
  • Working with development and engineering teams to run web based SaaS software
  • Migration of on-premise infrastructure to Cloud (ideally Azure)

It would be great if you also had:

  • Worked in an environment that is ISO27001 compliant or equivalent
  • Experience of DevOps, automation, developer productivity and security using IaC
  • Experience of working in a SaaS organisation
  • Ability to speak Italian
  • Cisco networking qualifications
  • Microsoft SQL Server Operations and Administration
  • Management and administration of a Cloud environment (ideally Azure)
  • Onboarding infrastructure from mergers and acquisitions

The next step

To apply please send your CV to recruitment@esendex.com

Diversity

We’re committed to building a team with a variety of backgrounds, views and skills, embracing our key values. The more diverse and inclusive we are, the stronger we are as a team. We encourage applications from all candidates with the relevant skills and experience.

The legal stuff

Esendex is committed to protecting the privacy and security of your information. Personal information submitted as part of the recruitment and selection process will only be used for these purposes. We will retain information for up to 12 months, after which it will be deleted or destroyed. For full information about your rights in relation to your data, please see our full Recruitment Privacy Policy here.