Tip of the week: Best practice for Voice SMS

Topic: Esendex news, How-to guides

Voice SMS enables you to send an SMS message to a handset, to either a landline number or mobile phone, and have the message read out over the phone by recorded message. If you are using Voice SMS or thinking about starting to use it, here are a few tips to help ensure that your recipients understand and respond correctly to your messages.
Test your message

  • Test your messages to check you are happy before sending them to a large number of people.

Message content

  • Remember to include your company name, preferably near the start so that people will keep listening to the rest of the message.
  • Consider adding the name again at the end because if your message is left on an answer machine then the start might not be recorded.
  • Make the message as clear as possible, bearing in mind that the recipient might not be expecting a voice message.
  • Consider entering your message twice so that any details can be captured on repeat.


  • Regulations mean that a numerical originator needs to be displayed for all recipients.  Set this to be your business contact number because it will make it easy for the recipient if they need to call you back.

Speed and Spelling

  • Use additional punctuation to slow the message down.  Don’t worry about the message being grammatical English, think about how it will sound.
  • If you need to spell a word out loud or provide a reference number, leave spaces between the characters ie “E X 0 0 7 7 6 0”.
  • And finally….use audible words to add meaning, ie “ w w w dot esendex dot co dot uk”.

If you have any questions please get in touch with us today, our SMS experts will be more than happy to help – call us on 0845 356 5758.

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