Nottingham City Homes keep in touch with tenants via Web SMS

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Nottingham City Homes Limited, the Arms Length Housing Management Organisation of Nottingham City Council is finding that Web SMS and Freetext are an ideal combination for staying in touch with its tenants.

Web SMS provides a simple, straightforward tool for sending out appointment confirmations, updates on services and rent arrears and benefit reminders. 

Nottingham City Homes’ use of Freetext is proving both an innovative and popular way for tenants to respond to these messages. By simply sending a reply to our Freetext code 80800 with the keyword RENT, replies are delivered straight to Web SMS’s inbox – at no cost to the sender.