Esendex SMS service – Feefo to deliver independent customer feedbackTopic: Esendex news
We’ve just started a trial with Feefo: the UK’s most trusted independent customer feedback forum. It’s early days but so far the feedback on our business SMS solutions has been extremely positive (click on the logo below to see the feedback to date)
At the moment we’re just using Feefo for those customers that sign-up for PAYG terms – we tend to have less opportunity to catch up with these customers than with those that are on a monthly contract. However, assuming that the pilot goes well we expect to rollout to all of our customers, across all markets and all SMS solutions.
As ever, if you have any thoughts or ideas on how our SMS service can be improved please get in touch at [email protected]