Our reliability and service quality are the guiding principles that underpin our promise of “every message matters”. We provide high quality business messaging for a range of customers with differing needs from marketing messages for large multinationals to mission critical messages for small independent operations. Continuing to exceed our SLA’s is always at the driving us to improve but we’ll never compromise on quality just to speed things up.
Recently, it’s not just reliability we’ve been focussing on but also improving the performance of our API and responsiveness of our online messaging application Echo. We’ve listened intently to the feedback you’ve given us and targeted key areas that you’ve identified as most valuable to your workflow.
So…what’s changed?
- Viewing sent messages is over 8 x faster – This means that you can navigate to any of your sent messages instantly
- Looking at individual messages is now over 30 x faster – If you send or receive a large number of messages and spend a lot of time going from message to message you’ll appreciate drilling into the detail faster than ever before
- Viewing your inbox messages is nearly 3 x faster – See your new messages arriving instantly with the improved inbox load times – invaluable if you’re constantly monitoring your inbox
So…how did we do it?
We’ve been investing heavily in our core infrastructure and have been able to take advantage of the benefits this cutting edge technology can bring. We’re also always looking to improve ourselves and the systems we work with. With over 10 years’ experience, we’ve been able to apply our knowledge to address some of the bottlenecks rapid growth would pose to more traditional messaging systems; ensuring these performance improvements are here to stay.
But it doesn’t stop there! We’re already pursuing further enhancements through a combination of strategic improvement and system maintenance programmes.
For more information on what our developers are doing keep an eye on our developer news section on our developer site.
