Last week our first ever Operations Director joined Esendex. He will be responsible for improving and driving the development of our operational changes and services, aligned with our global business growth strategy. Bryan says;
“ I am very excited to be joining Esendex with their ambitious plans to be a global leader in business communications. I spent 2 years in the USA, as VP for a software company, prior to joining Esendex. So, my experience working abroad will help me to understand how best to support and provide an excellent service to our global customers, whilst adding significant business value to both our client base and Esendex.”
Although Esendex has an excellent service level record for almost 10,000 clients, Bryan believes that there is room for further improvements. He also is aware that the infrastructure and associated operational services need to be strong and scalable in line with our global expansion plans.
“We need to ensure that all our clients experience “excellence” in our service and solution offerings. This means that all operational systems, services and associated activities need to be efficient and reliable. Personally, I have been impressed since joining Esendex with their approach to providing good service to their customers. One of my goals will be to make it an exemplary service.”
