Are you having valuable conversations with your customers?

Topic: Call Centres, How-to guides

In a world that’s becoming increasingly social, where we Tweet, Facebook and Instagram our every move, SMS still remains the most effective way to reach people. The beauty of sending text messages is that we are glued to our phone, making it an ‘always on’ channel – in fact 91% of people keep their phone within 3 feet at all times (Morgan Stanley).
Businesses are sending text messages to their staff and customers, but are we missing a trick? Whether you’re looking to answer queries, suggest products or provide help, our SMS Chat platform allows you to engage in real time conversations.
According to HeyWire Business, up to three-quarters of consumers prefer texting for customer support as opposed to email, phone or social media interactions. Nothing frustrates customers more than being placed on hold for hours trying to get through to a customer support agent; with SMS Chat the conversations can happen at a time that suits them. It also means you can be more efficient, with more conversations happening all at once.
If you want more information on how you can use SMS chat just get in touch today – email sales@esendex.com or call us on 0345 356 5758.sms-chat-blog-image-large (1)