Are you ready to evolve your Social Housing Provider’s customer service strategy?
In the face of the lowest customer satisfaction levels since 2015*, social housing providers have to re-think the ways they provide customer service to residents.
Grab a cup of coffee and watch our short, pre-recorded webinar where we’ll be looking at the ways that mobile-focused technologies can help provide services in a better, more convenient way, that’s sure to put a smile on resident’s faces.
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“Many organisations have displayed incredible agility to maintain services and respond proactively to changes in their customers’ circumstances and needs – seeking to reassure, engage and provide appropriate advice and support. Other organisations have struggled to adapt, or failed to engage proactively, adding to the disruption and anxiety experienced by customers”.
Joanna Causon – Chief Executive – Institute of Customer Service
What we’ll be covering in the webinar:
- What are the challenges currently facing social housing associations when providing customer service
- How social housing providers can start to address these challenges
- What’s driving the shift toward mobile solutions
- Are residents ready for mobile
- An introduction to the mobile solutions
- Looking at the performance of a mobile-focused strategy
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Register now to learn more about mobile communications for
better customer service in the social housing sector
Thanks for registering for our webinar. You’ll shortly receive an email which contains a link to the webinar. We hope you find it useful
We’re sorry – there was a problem with your submission. Please call 0345 356 5758.
*www.instituteofcustomerservice.com/research-insight/ukcsi/