Mobile messaging for utilities providers

Engage customers and contractors with tailored messaging solutions.

Increase engagement, build trust and maximise return on investment with our turnkey customer communication solutions for utilities providers.

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With increasing operational costs, customers expect seamless communication with their utilities providers, and fast, effective solutions to their issues. Esendex gives utilities providers the mobile messaging solutions they need to communicate with their customers effectively, build trust, reduce churn and improve their return on investment.

Collect small payments more effectively

Use transactional messaging campaigns to reduce contact centre and direct mail costs by prompting customers to settle small balances.

Reduce no-shows with contractor appointment alerts

Remind customers of upcoming service connections and meter readings with SMS or rich messaging automations.

Proactively alert customers of service outages

Cut down on contact centre call volumes by alerting customers of downtime and maintenance work status, where they want; via SMS,RCS or WhatsApp.

Solve your communication challenges with a provider that understands the utilities industry

Our team are experts in mobile messaging – so you don’t have to be. We understand the utilities industry andthe communications challenges you face. Esendex can tailor our service to meet your needs so that you get unique mobile messaging solutions that deliver consistent returns.

Integrate seamlessly with your existing tech stack

Get Esendex set up and connected with your current tools, free from custom code or IT intervention. With quick SalesForce integration and compatibility with Zapier, utilities providers spend less time on integration and more time on execution.

Create automated customer service solutions to reduce support costs

Easily build and launch mobile messaging automations that do your heavy lifting for you. From maintenance appointment reminders to payment requests, Esendex relieves the burden of time-consuming tasks, giving your team the capacity to focus on proactive support.

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Boost engagement by connecting with customers on the channels they love

Give your customers the option to communicate on richer messaging channels and watch your engagement soar. By opening up options to engage with your company via WhatsApp, Facebook Messenger, Voice Chat and more, Esendex removes communication barriers and facilitates natural, frictionless customer engagement.

Develop your strategy and scale ROI with enterprise-level support

We care for our customers and are invested in your continued success. We offer a range of support packages tailored to your needs and our team is always on hand to help you launch unique journeys and optimise mobile messaging performance to achieve bigger, better results.