The company blog

Keep up to date with current news and highlights from the SMS industry

Volunteering with the lions in South Africa

Esendex offers employees days off worklions to do volunteering and charity work.  Katherine, our Management Accountant packed her rucksack and headed off to South Africa, to volunteer at a lion park near to Johannesburg.

In Katherine’s spare time she runs a Brownie pack.  They’ve recently been learning about animals so the opportunity was perfect for her to bring back first hand information as well as being a great experience for herself.

Katherine’s had a fantastic experience (returning to the office with only a few lion bite injuries).  Take a look at what she got up to below.

Our first job of each day was to clear up the lion cub enclosures before the public came in, these cubs were 1-6 months old, but were not as tiny as I was first expecting! We also had to play with them and teach them not to bite / scratch the public that came into the enclosure to pet them.

Other duties involved preparing food for the animals that were there, which included cheetahs, hyenas, wild dogs, porcupines, jackals, aardwolf, lions,  giraffe, meerkats and many more.   We had to go and collect termites from their mounds to feed the meerkats and aardwolf as a treat. (more…)

Nottingham Forest’s SMS safety success

At Esendex we thought we’d heard of just about every use for SMS there is, but then found out what our local football club (and two times European Cup winners) Nottingham Forest were up to…

Trsz_nottingham_forest_logohe problem ?  You’re sitting in the stands enjoying the game with your kids when someone behind you starts yelling foul and abusive language, racist chants or causing trouble.  You can’t tackle them, for fear of what they might do (especially if they’ve had a few beers).  Getting a steward or the police over will draw attention to you and let the yob know that it was you who complained.  So you put up with it or you leave early – but either way you probably won’t want to take your family to the City Ground in a hurry again.

Fortunately such instances are extremely rare at Forest thanks to the efforts of Safety Officer Alan Bexon and his team.  They are extremely proactive and through their meticulous planning and intelligence database, it is safer to watch the Reds now than it’s ever been.

But if the worst happens, Esendex’s Web SMS system is there to help.  Alan says;

“we wanted a solution that could quickly help fans tell us of troublemakers in confidence and not have their own safety compromised”.

Fans simply text the keyword ‘Forest’ to 60066 along with the details of the problem, getting an instant acknowledgement back.

“Within seconds our security control centre gets a copy of the text as an email. The video cameras zoom in on the offender and record the incident.  Stewards and security are dispatched to monitor the incident and the situation is brought under control – all without anyone knowing who complained”.

The number is printed on the reverse of tickets, in the matchday programme and advertised around the ground.  Alan would like to see the 60066 number adopted as the single crowd safety SMS shortcode for every club, so travelling fans would always know the number to text, no matter which ground they are visiting.

Alan’s forward thinking has been recognised by the FA, one of a select team chosen to contribute to the FA’s recently published safety best practices.  Alan’s keen that other clubs follow Forest’s example and use this simple and cost effective SMS solution to make football safer and more enjoyable for everyone.

Sneak preview of the new Esendex office

Esendex has been growing fast and has big plans for the future. But things were getting a little cramped in our head office in the Lace Market, Nottingham.  So we’ll soon be moving to new purpose built, larger offices across the city, in The Atrium on Wollaton Street.

We’ll be telling all our customers more about this nearer the time, but in the meantime here’s a photo of the building work currently in progress.

The offices are more than double the size of our current home and it’s going to be a great working environment.  We can’t wait to move in and look forward to welcoming some of you there too.

Our CTO Adam is deep in thought whilst checking out the new offices

Our CTO Adam checking out the new office