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Our service promise

SMS service

At Esendex, we know that every message matters. Our customers need to know that their messages will be received and arrive on time. That's why we have direct connections with all the UK mobile networks and continue to invest in our SMS platform and messaging technology.

Why we are different

All SMS companies are not the same and we pride ourselves on our excellent performance.

We commit to 90% of your messages being processed within 5 seconds and 95% within 20 seconds.

This commitment relates to the time taken for the Esendex Messaging System to process single,
non-premium message submissions and submit them to the carrier for delivery to the handset.

Our latest messaging performance stats

Our performance consistently exceeds our service promise. In April 97.7% of messages were processed within 5 seconds and 98.6% within 20 seconds.

"April saw year-on-year growth of message volumes being processed on the Esendex SMS messaging platform. Our SLA levels were over achieved for our customers, as we have done consistently through the years. Our core messaging platform had the last of an older generation of servers upgraded, meaning a major upgrade project has completed. This is a key milestone being achieved of an ongoing, significant investment into the business to serve our customers requirements."

Paul Gardner - Operations Director

 

Start testing now

Why not take a free trial by filling in the form opposite. Alternatively call one of our SMS experts on 0845 356 5758 to see for yourself just how good our SMS service is.

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