The solution was integrated seamlessly and we haven't had any problems since launch over a year ago. Thank you Esendex!
Andy Emery, Konica Minolta
Below we provide responses to many frequently asked questions about our Voice SMS service. In addition, the FAQs on our support pages contain more information on how best to use Voice SMS.
- How good is your service?
- How simple is Voice SMS to use?
- Is it easy to manage my account?
- What payment options do you offer for Voice SMS?
- Do I need any additional software or hardware to use Voice SMS?
- Who can I send voice SMS messages to?
- Can I track whether voice messages have been delivered?
- Can I track whether voice messages have been listened to?
- What happens if the phone isn't answered when it rings?
- Does Voice SMS support multiple users?
- What level of support do I get?
- Do you have online help?
How good is your Voice SMS service?
We have direct network connections in the UK, which means your voice SMS messages are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
How simple is Voice SMS to use?
Voice SMS is extremely straightforward to use, so no training is required. Simply access your web account, enable Voice SMS in the options screen, type your text message as normal, then click on "Voice SMS" to send the message as a voice message. Using Voice SMS is as simple as sending a standard SMS message.
Is it easy to manage my account?
Yes. Your web account allows you to view recent activity, see how many messages are left in the account, and purchase credits at anytime. We'll also send you automated emails to let you know when your messaging limit is running low.
What payment options do you offer for Voice SMS?
SMS Plan customers can choose between Direct Debit or standard account terms. Pay as you go customers can purchase voice messages online at anytime via our secure website. Please see our Voice SMS prices page for more information.
Do I need any additional software or hardware to use Voice SMS?
No. Voice SMS is an internet-based solution so you need no additional software or hardware - just a web browser and access to the internet. Voice SMS is accessed via our Web SMS service.
Who can I send voice messages to?
Voice SMS messages can be delivered to all fixed line and mobile phones.
Can I track whether voice messages have been listened to?
Esendex provides customers with message status updates so you can be sure that the voice SMS message has been received. A "connecting" status tells you that we are making repeated attempts to deliver the Voice SMS.
We will continue to try to deliver if the phone is engaged or no-one picks up. The "acknowledged" status confirms that the recipient has heard and acknowledged the message. All this information is available for you to view via your web account.
What happens if the phone isn't answered when it rings?
If the phone isn't answered when it rings, we will continue to try to deliver the Voice text so the phone will continue to ring until its picked up. If the phone is switched off, we will continue to try to send the Voice message and you will see a "connecting" status.
What level of support do I get?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 0845 356 5759 during office hours – 9am-5.30pm, Monday to Friday.
Do you have online help for Voice SMS?
We do, you can find more help for Voice SMS on our support pages. Alternatively, give us a call on 0845 356 5759 to talk through your queries.
Sign Up Now!
Sign up for a free 7 day trial of Voice SMS to start testing the service straight away or
call 0845 356 5758 to find out more about our Voice SMS service.
