Congratulate your Developers on providing such a streamlined, flexible, professional and simple system. Your system does it all - and then some!
Adam, Wimmera Software Development Pty Ltd
Below we provide reponses to many of Frequently Asked Questions about how to send SMS from your PC to mobiles. In addition, the PC SMS section on our support pages contain more information on how best to use the service.
- How good is your PC to text service?
- How simple is PC SMS to use?
- Is it easy to manage my account?
- What payment options do you offer for PC SMS?
- Can I access reports to check how the service is been used?
- What is SMS forwarding?
- What is a customised sender ID?
- What level of support do I get?
- Do you have online help?
How good is your PC SMS service?
We have direct network connections in the UK, which means your PC SMS messages are delivered within seconds and we will always use the best performing network at anytime to deliver your SMS messages.
How simple is PC SMS to use?
PC SMS, our SMS software solution is very straightforward to use, so no training is required. If you need further help, simply contact your Account Manager by telephone or email and they will be able to answer any questions you have about PC SMS. Alternatively, you can refer to our Support website.
Is it easy to manage my account?
It is very quick and easy to manage your account. Login to your account via our website and view recent activity, see how many messages are left in the account, and purchase credits at anytime. We will also send you automated low credit warning emails to let you know when your messaging limit is running low.
What payment options do you offer for PC SMS?
SMS Plan customers can choose between Direct Debit or standard account terms. Pay as you go customers can purchase SMS messages online at anytime via our secure website.
Can I access reports to check how the PC SMS service is been used?
Yes. It’s simple to keep track of sent PC SMS messages, just click on the download button from your online account inbox. All sent messages can be downloaded in CSV format.
What is SMS forwarding?
SMS forwarding allows you to receive SMS to a mobile phone that you specify. When an SMS response is sent back to your email account, it is also forwarded on to the mobile phone you specify in the options screen of Web SMS. To set this up, go to options in Web SMS then SMS forwarding and type in the mobile phone number that the SMS is to be forwarded to.
What is a customised sender ID?
By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The customized sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department, or a campaign. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free.
What level of support do I get?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 0845 356 5759 during office hours - 9.00am-5.30pm Monday to Friday.
Do you have online help?
We do, you can find more help for PC SMS on our support pages. Alternatively, give us a call on 0845 356 5759 to talk through your queries.
Sign Up Now!
Sign up for a free 7 day trial of PC SMS to start testing the service straight away or
call 0845 356 5758 to find out more about our PC SMS service.
