Esendex SMS has been a catalyst for improving the communication of major incidents to our customers. A very easy to use, readily accessible resource that we now utilise daily.
David Gatfield, Thales D3S
Below we provide reponses to many of Frequently Asked Questions about our Outlook SMS service. In addition, the Outlook SMS section on our support pages contain more information on how best to use the service.
- How good is your service?
- How do I configure my Outlook account to send and receive SMS?
- How is Outlook SMS different to Outlook 2007 SMS?
- How simple is Outlook SMS to use?
- Is it easy to manage my account?
- What payment options do you offer?
- Who can I send SMS messages to?
- Can I track the messages I send when multiple users are accessing my account?
- What is SMS forwarding?
- What is a customised Sender ID?
- What level of support do I get?
- Do you have online help?
How good is your Outlook SMS service?
We have direct network connections in the UK, which means your messages are delivered within seconds and we will always use the best performing network at anytime to deliver your messages.
How do I configure my Outlook account to send and receive SMS?
Outlook SMS allows you to send SMS directly from your Outlook email. For step by step instructions on how to configure Outlook SMS see our Outlook SMS configuration pages or give us a call on 0845 356 5758 and we can talk through your needs.
How is Outlook SMS different to Outlook 2007 SMS?
Integrate our SMS service with Outlook 2007 and as well as receiving all the features of our Outlook SMS Service (using your existing Outlook address book to compose new text messages, free delivery reports, and replies sent directly to your email Inbox); with OMS you can also:
- Send automated meeting/task reminders from Outlook to mobile(s) by SMS
- Send a message both as an email and as a mobile message to multiple contacts at the same time
- Forward Outlook items (emails, meetings, contacts etc.) as text messages - perfect for when you're out of the office
How simple is Outlook SMS to use?
Outlook SMS is very straightforward to use, so no training is required. If you need further help, simply contact your Account Manager by telephone or email and they will be able to answer any questions you have about Outlook SMS. Alternatively, you can refer to our Support website.
Is it easy to manage my account?
It is very quick and easy to manage your account. Login to your account via our website and view recent activity, see how many messages are left in the account, and purchase credits at anytime. We will also send you automated low credit warning emails to let you know when your messaging limit is running low.
What payment options do you offer?
SMS Plan customers can choose between Direct Debit or standard account terms. Pay as you go customers can purchase SMS messages online at anytime via our secure website.
Who I can send SMS messages to?
You can send a message to a mobile phone on any of the UK networks, including the "virtual networks" such as Virgin. You can also send messages to them whilst they are overseas provided that they have set-up their phones for international roaming and to the vast majority of international users. For more information on the features available with this service, refer to our Outlook SMS features page.
Can I track the messages I send when multiple users are accessing my account?
You can track sent messages when multiple users are sending messages from a single account, as long as each user has an individual logon. Access your account, then click on sent messages. The username column will show the messages sent by each logon.
What is Email forwarding?
Email forwarding allows you to receive SMS to an email account that you specify. To set this up, go to options in Web SMS then email forwarding and type in the mobile phone number that the SMS is to be forwarded to.
What is a customised Sender ID?
By default messages are sent from the virtual mobile number that is assigned to your account when you set it up. The customised sender ID allows you to change this to an 11 character combination of letters or numbers such as your company name, department, or a campaign. When the recipient receives your SMS they will see this name rather than a mobile number. Unlike other messaging providers, we provide this service for free.
What level of support do I get for Outlook SMS?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 0845 356 5759 during office hours – 9am-5.30pm Monday to Friday.
Do you have online help?
We do, you can find help for Outlook SMS on our Outlook SMS support pages. Alternatively, give us a call on 0845 356 5759 to talk through your queries.
Sign Up Now!
Sign up for a free 7 day trial to start testing the service straight away or call 0845 356 5758 to find out more about our Outlook SMS service.
