The flexible interface and excellent technical support allowed us to integrate to our front office system with minimal effort. An excellent company.
James Reeve, Pulsestaffing
Below we provide reponses to many of Frequently Asked Questions about our Location Based Services.
- How do Location based services work?
- How accurate is the service?
- Why is it not available on Three?
- What safeguards are there to protect people's privacy?
- Does it work with non-UK phones or outside the UK?
- What happens if the phone is inside?
- What happens if the phone is switched off?
- What payment options do you offer?
- What level of support do I get?
How does your Location Based Service work?
When you "ping" a phone via our LBS service, we request the phones last known location from the networks. This is returned to you as a Latitude / Longitude fix along with a degree of accuracy.
How accurate is the service?
The networks determine the phones position relative to two or more phone cells. Therefore the greater the cell density the greater the accuracy. Within an urban area accuracy can be within 100-200m whereas in a remote area accuracy is measured in km's.
Why is it not available on Three?
Three do not support Location Based Services.
What safeguards are there to protect people's privacy?
Esendex ensures that its LBS customers are compliant with all necessary regulation. The networks own checks are also very stringent to ensure that the service cannot be abused.
Does it work with non-UK phones or outside the UK?
No, it only works on UK within the UK.
What happens if the phone is inside?
This makes no difference. Because the "ping" does not contact the phone itself it does not matter if the phone is inside.
What happens if the phone is switched off?
The response differs by network. Some return no fix whereas others return the last known position.
What payment options do you offer?
Subject to status, we offer SMS plan customers account terms with payment by Credit Card, BACS, cheque or Direct Debit.
What level of support do I get?
Technical Support is provided free of charge either by emailing support@esendex.com or calling 0845 356 5759 during office hours – 9am-5.30pm Monday to Friday.
Get in Touch!
Call us now on 0845 356 5758 or email sales@esendex.co.uk to find out more about our location based services.
