Esendex have been helpful in tailoring our complex business needs and have given an A1 service that offers value for money.
Anthony Tunley, University of Nottingham
Reliable enterprise solutions
The Esendex Messaging Gateway is now central to many of our customers’ mission critical operations and processes. Consequently, we are now offering a range of additional services so we can fully support customer requirements.
24 hour support
Customers who subscribe to our 24 Hour Support service are provided with a dedicated Technical Support number that is available on a 24 x 365 basis. The key terms of our Service Level Agreement are also extended to cover 24 Hour working.
Consultancy and bespoke development
Many customers choose to integrate our SMS services with their own applications using our SMS API. However, either because of internal lead times, issues with legacy systems or sheer speed of implementation, customers often ask us to produce bespoke messaging applications including:
- Data look-up systems such as the Parker’s Price Check System
- Message handling or manipulation systems
- Bespoke SMS APIs
Typically these applications are hosted within our own secure environment, further speeding up implementation cycles.
Training
Web SMS and Email SMS are straightforward and intuitive to use. However, when businesses are doing a large deployment we often get involved to deliver basic training to large number of people. Most training takes no more than half a day and can be tailored to each customer’s requirements.
We can also provide a non-disclosure agreement if your requirement is still confidential.
Contact us
If you'd like to discuss your requirements in more detail, simply give us a call on 0845 356 5758 or mailto: sales@esendex.com.
