Service Reliability
The Esendex Messaging Gateway has been developed and operated over several years by our experienced in-house technical team. It is continuously evolving to maintain the highest levels of service and functionality to support our customers business critical messaging needs.
The Esendex Messaging Gateway is a key element to many of our customers’ mission critical operations and the following has been put in place to ensure 99.9% service reliability. Here are some key features:
- Exclusive use of domestic telecommunication carriers to deliver SMS messages – we do not route messages via inferior overseas carriers. All components in the production environment are matched with at least one active or passive backup.
- In the event of component failure, the backup automatically takes on the load maintaining service continuity. Automatic environmental adaptation protocols allow the messaging system to effectively load-balance high traffic volumes and re-route in the event of reduced performance or loss of individual delivery routes.
- Constant monitoring of message queues with instant notifications to technical staff in the event of a message buildup. External monitoring applications continuously check the status of hardware and software components, alerting technical support personnel should anything require investigation.
- Dedicated support personnel are available 24 x 365 to monitor and respond to any system incidents.
For more information regarding service reliability, please read the following Service Level Agreement and don’t hesitate to call us if you have any further queries.
